Compassionate Veterinary Receptionist - 40h/wk

Animal Trust (UK); Failsworth; On-site; GBP 17,000 - 21,000; Full time

Job summary

Animal Trust (UK) seeks a friendly veterinary receptionist at the Failsworth clinic to support clients and clinical staff. You will handle appointment bookings, diary management, payments and client inquiries, while helping maintain a clean and welcoming reception and waiting area.

The role requires empathy under pressure, strong organisational skills and the ability to communicate clearly with clients and the veterinary team to ensure compassionate care for sick pets and their families.

Qualifications

• Experience of working on a medical or veterinary reception is required.
• Strong organisational skills and ability to work under pressure.
• Empathy, understanding and clear communication are essential when assisting stressed clients.

Responsibilities

• Welcoming clients and their pets for appointments with a compassionate and professional attitude.
• Answering telephone calls and queries from clients.
• Handling medication prepared by the veterinary surgeon and handing to clients.
• Maintaining the reception, waiting area and consultation rooms to a high standard of cleanliness.
• Dealing with stressed clients and connecting them to the appropriate teams.
• Taking payments, registering new clients and addressing client concerns.
• Organization and restocking of the practice as required.
• Complying with health and safety procedures.
• Complying with data protection legislation to ensure client and patient confidentiality.

Skills

Customer service

Diary management

Empathy

Communication

Tools

Diary management software

Payment processing software

Job description

Animal Trust (UK) seeks a friendly veterinary receptionist at the Failsworth clinic to support clients and clinical staff. You will handle appointment bookings, diary management, payments and client inquiries, while helping maintain a clean and welcoming reception and waiting area.

The role requires empathy under pressure, strong organisational skills and the ability to communicate clearly with clients and the veterinary team to ensure compassionate care for sick pets and their families.