Compassionate Veterinary Receptionist – Grow Your Career

CVS Group UK; West of England; On-site; GBP 20,000 - 24,000; Full time

Benefits offered by this job

Five weeks' annual leave (pro rata)

Staff discount on Veterinary bills

Staff discount on Animed Direct

Employee Assistance Programme

Career progression pathway

Job summary

CVS Vets in Bristol is seeking a Veterinary Referral Receptionist to join our busy referral centre. You will manage front-desk communications, schedule appointments, and warmly welcome clients.

This permanent, full-time role offers 40 hours per week, Monday to Friday with a weekend rota. You will support insurance processing, payments, and help coordinate care with our specialist teams across anaesthesia, cardiology, imaging and surgery.

Qualifications

• Previous experience as a receptionist or in a client-focused role.
• Excellent communication, empathy, and teamwork.
• Proficiency in Microsoft Office and basic database use.

Responsibilities

• Handle incoming calls and schedule appointments.
• Greet and register new clients with a warm welcome.
• Process insurance forms and payments.
• Dispense medications as required.
• Maintain organised patient records in the in-house system.
• Liaise with other practices to coordinate care.
• Support clients during distressing times with professionalism.

Skills

Receptionist experience

Customer service

Communication

Empathy

Teamwork

Microsoft Office

Database systems

Tools

Microsoft Office

Database systems

Job description

CVS Vets in Bristol is seeking a Veterinary Referral Receptionist to join our busy referral centre. You will manage front-desk communications, schedule appointments, and warmly welcome clients.

This permanent, full-time role offers 40 hours per week, Monday to Friday with a weekend rota. You will support insurance processing, payments, and help coordinate care with our specialist teams across anaesthesia, cardiology, imaging and surgery.