Veterinary Referral Receptionist — Compassionate Client Care

CVS Group; West of England; Hybrid; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Five weeks' annual leave (pro rata)

Staff discount on Veterinary bills

Staff discount on Animed Direct

Employee Assistance Programme

Job summary

Bristol Vet Specialists in Bristol, UK, is seeking a Veterinary Referral Receptionist to handle calls, appointments and insurance forms in a busy referral centre. You will greet clients, manage registrations and support accurate billing in a fast-paced environment.

Join a CVS Vets network practice dedicated to putting pets first. The role is 40 hours per week, Monday–Friday with a weekend rota, located at Unit 10, More Plus Central Park, Madison Way, Severn Beach, Bristol, BS35 4ER.

Qualifications

• Experience as a receptionist or client-focused role is essential.
• Experience in veterinary settings is a bonus.
• Strong communication and empathy in high-pressure situations.

Responsibilities

• Handle incoming calls and schedule appointments efficiently
• Respond to queries via phone, email, and in-person interactions
• Greet and register new clients with a warm welcome
• Process and manage insurance forms
• Distribute medications as required
• Process payments accurately and efficiently
• Provide empathy to clients during distressing times while staying professional

Skills

Customer service

Communication skills

Empathy

Teamwork

MS Office & databases

Tools

Database systems

Job description

Bristol Vet Specialists in Bristol, UK, is seeking a Veterinary Referral Receptionist to handle calls, appointments and insurance forms in a busy referral centre. You will greet clients, manage registrations and support accurate billing in a fast-paced environment.

Join a CVS Vets network practice dedicated to putting pets first. The role is 40 hours per week, Monday–Friday with a weekend rota, located at Unit 10, More Plus Central Park, Madison Way, Severn Beach, Bristol, BS35 4ER.