Compassionate Vet Receptionist & Tech

CVS Group UK; Cowbridge; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Five weeks’ annual leave (pro rata)

Staff discount on veterinary bills

Staff discount on Animed Direct

Employee Assistance Programme

Job summary

CVS Vets in South Wales is seeking a Veterinary Receptionist / Vet Technician to join our team at Duffryn Bach Farm, Pendoylan, Cowbridge. This permanent role offers 40 hours per week, Monday to Friday with a weekend rota (no OOH).

You will greet clients, manage calls, process insurance and payments, and support veterinary staff in day-to-day care. We value empathy, excellent customer service, and teamwork.

Qualifications

• Previous experience as a Receptionist or in a demanding, client-focused role is a must; experience in a veterinary setting is a bonus.
• Experience in equine welfare, including feeding, cleaning, and handling – this is essential!
• Resilience and the ability to handle emotional situations with kindness and professionalism
• Strong communication skills paired with genuine empathy
• Outstanding customer service skills and experience with the public
• Positive attitude and superior teamwork abilities
• Proficiency in Microsoft Office and database systems

Responsibilities

• Manage Communication: Handle incoming calls and schedule appointments efficiently
• Inquiries Resolution: Respond to queries via phone, email, and in-person interactions with professionalism
• Client Reception: Greet and register new clients, ensuring a warm welcome
• Insurance Management: Process and manage insurance forms adeptly
• Financial Transactions: Process payments accurately and efficiently
• Emotional Support: Provide empathy and understanding to clients during distressing times, while maintaining professionalism
• System Utilisation: Organise patients using the in-house system efficiently
• Inter-practice Communication: Liaise with veterinary practices to address patient needs and queries
• Debt and Refund Management: Make necessary phone calls regarding debts, belongings, and refunds
• Client Care: Above all, ensure that every client feels welcomed and valued at our practice

Skills

Reception experience

Equine welfare experience

Resilience

Communication skills

Customer service

Teamwork

Microsoft Office

Database systems

Tools

Microsoft Office

Database systems

Job description

CVS Vets in South Wales is seeking a Veterinary Receptionist / Vet Technician to join our team at Duffryn Bach Farm, Pendoylan, Cowbridge. This permanent role offers 40 hours per week, Monday to Friday with a weekend rota (no OOH).

You will greet clients, manage calls, process insurance and payments, and support veterinary staff in day-to-day care. We value empathy, excellent customer service, and teamwork.