Friendly Veterinary Receptionist — Part-Time (20h)

IVC; Usk; On-site; GBP 8,000 - 13,000; Part time

Benefits offered by this job

6.6 weeks’ annual leave

Enhanced family-friendly policies

Wellbeing initiatives

Learning and development opportunities

Pension scheme

Discounted veterinary care

Cycle to Work scheme

Green Cars salary sacrifice

Job summary

inspiring vet care is seeking a friendly, organised Receptionist to join our two-site, small animal practice in Usk on a part-time fixed-term basis for 6 months. You’ll be the first point of contact for clients, handling appointments and enquiries with professionalism.

This role includes 20 hours per week (1-7pm, Monday to Friday) with some Saturday mornings, processing payments, promoting services and supporting colleagues to ensure a positive client journey.

Qualifications

• Experience in a customer-facing role with attention to detail.
• Able to manage multiple tasks in a busy reception.
• Excellent communication and a friendly, professional manner.
• Proactive, team-focused, and open to feedback.

Responsibilities

• Greet customers professionally and handle telephone inquiries promptly.
• Manage appointment scheduling, including booking, cancelling, and rearranging.
• Record, pass on, and follow up on enquiries.
• Process payments, including PDQ machine usage, and allocate on the system.
• Promote services, manage debt control, and cash up daily.
• Maintain a clean reception area and process clinic emails.
• Attend team meetings regularly.

Skills

Customer service

Communication

Organisational skills

Cash handling

Appointment scheduling

Team collaboration

Job description

inspiring vet care is seeking a friendly, organised Receptionist to join our two-site, small animal practice in Usk on a part-time fixed-term basis for 6 months. You’ll be the first point of contact for clients, handling appointments and enquiries with professionalism.

This role includes 20 hours per week (1-7pm, Monday to Friday) with some Saturday mornings, processing payments, promoting services and supporting colleagues to ensure a positive client journey.