Compassionate Vet Receptionist | Client Care & Admin

CVS Group UK; Wimpole; On-site; GBP 10,000 - 11,000; Full time

Benefits offered by this job

Five weeks' annual leave (pro rata)

Long Service Award

Staff discount on veterinary bills

Staff discount on Animed Direct

Employee Assistance Programme

Right to Work in the UK required

Job summary

East of England Veterinary Specialists is seeking a Veterinary Receptionist to join our team in Wimpole. You will be the first point of contact for clients, handling calls, appointments, registrations, and payments, while providing a warm, professional, and empathetic experience.

The role requires prior receptionist experience, ideally in a veterinary setting, with strong communication skills and proficiency in our in-house system.

Qualifications

• Previous experience as a Receptionist is a must; veterinary setting experience is a bonus.
• Strong communication and empathy are essential.
• Excellent customer service with the public is expected.

Responsibilities

• Manage communications: handle calls and schedule appointments.
• Respond to inquiries via phone, email, and in person with professionalism.
• Greet and register clients, ensuring a warm welcome.
• Process and manage insurance forms.
• Dispense medications as required.
• Handle payments accurately.
• Provide empathy to clients while staying professional.
• Organise patients using the in-house system.
• Coordinate with other practices as needed.
• Handle debt and refunds where necessary.

Skills

Reception experience

Customer service

MS Office

Communication

Tools

In-house system

Job description

East of England Veterinary Specialists is seeking a Veterinary Receptionist to join our team in Wimpole. You will be the first point of contact for clients, handling calls, appointments, registrations, and payments, while providing a warm, professional, and empathetic experience.

The role requires prior receptionist experience, ideally in a veterinary setting, with strong communication skills and proficiency in our in-house system.