Veterinary Receptionist — Client Care & Growth Path

CVS Veterinary Group; Royston; On-site; GBP 12,000 - 15,000; Part time

Benefits offered by this job

Salary at minimum wage

Five weeks leave

Long service award

Staff discount on vet bills

Staff discount on Animed Direct

Employee assistance

Recognition program

Job summary

CVS Vets is seeking a friendly Veterinary Receptionist to join East of England Veterinary Specialists in Wimpole, near Cambridge. You’ll be the first point of contact for clients, greet visitors, answer calls and manage appointments with empathy and professionalism.

We offer a fixed-term 6-month contract, 22.5 hours per week across three days, and a supportive team within a leading orthopaedic referral hospital. Prior reception experience in a veterinary setting is highly valued.

Qualifications

• Previous experience as a Receptionist is a must; experience in a veterinary setting is a bonus!
• Resilience and the ability to handle emotional situations with grace
• Strong communication skills paired with genuine empathy
• Outstanding customer service skills and experience with the public
• Positive attitude and superior teamwork abilities
• Proficiency in Microsoft Office and database systems

Responsibilities

• Manage Communication: Handle incoming calls and schedule appointments efficiently
• Inquiries Resolution: Respond to queries via phone, email, and in-person interactions with professionalism
• Client Reception: Greet and register new clients, ensuring a warm welcome
• Insurance Management: Process and manage insurance forms adeptly
• Medication Distribution: Dispense medications as required
• Financial Transactions: Process payments accurately and efficiently
• Emotional Support: Provide empathy and understanding to clients during distressing times, while maintaining professionalism
• System Utilisation: Organise patients using the in-house system efficiently
• Inter-practice Communication: Liaise with veterinary practices to address patient needs and queries
• Debt and Refund Management: Make necessary phone calls regarding debts, belongings, and refunds
• Client Care: Above all, ensure that every client feels welcomed and valued at our practice

Skills

Reception experience

Customer service

Communication skills

MS Office

Tools

Microsoft Office

Database systems

Job description

CVS Vets is seeking a friendly Veterinary Receptionist to join East of England Veterinary Specialists in Wimpole, near Cambridge. You’ll be the first point of contact for clients, greet visitors, answer calls and manage appointments with empathy and professionalism.

We offer a fixed-term 6-month contract, 22.5 hours per week across three days, and a supportive team within a leading orthopaedic referral hospital. Prior reception experience in a veterinary setting is highly valued.