Receptionist

CVS Group UK; Wimpole; On-site; GBP 10,000 - 11,000; Full time

Benefits offered by this job

Five weeks' annual leave (pro rata)

Long Service Award

Staff discount on veterinary bills

Staff discount on Animed Direct

Employee Assistance Programme

Right to Work in the UK required

Job summary

East of England Veterinary Specialists is seeking a Veterinary Receptionist to join our team in Wimpole. You will be the first point of contact for clients, handling calls, appointments, registrations, and payments, while providing a warm, professional, and empathetic experience.

The role requires prior receptionist experience, ideally in a veterinary setting, with strong communication skills and proficiency in our in-house system.

Qualifications

• Previous experience as a Receptionist is a must; veterinary setting experience is a bonus.
• Strong communication and empathy are essential.
• Excellent customer service with the public is expected.

Responsibilities

• Manage communications: handle calls and schedule appointments.
• Respond to inquiries via phone, email, and in person with professionalism.
• Greet and register clients, ensuring a warm welcome.
• Process and manage insurance forms.
• Dispense medications as required.
• Handle payments accurately.
• Provide empathy to clients while staying professional.
• Organise patients using the in-house system.
• Coordinate with other practices as needed.
• Handle debt and refunds where necessary.

Skills

Reception experience

Customer service

MS Office

Communication

Tools

In-house system

Job description

6200

Join Our Team as a Veterinary Receptionist!

Are you ready to put pets first? At CVS Vets, we make pets a priority every day!

We're on the lookout for a dynamic and passionate animal enthusiast to step into the role of a Veterinary Receptionist at East of England Veterinary Specialists.

Location: Wimpole, near Cambridge

Contract: FIXED TERM – 6 months

Hours: 22.5 per week

Shift Pattern: Over 3 days – to be determined

Discover Our Practice

Join East of England Veterinary Specialists, a leading orthopaedic referral hospital based in beautiful South Cambridgeshire. Our specialist-led team provides exceptional care for pets, supported by modern facilities and a commitment to developing the next generation of veterinary surgeons. We pride ourselves on delivering outstanding client service, with transparent fixed-price treatment plans that give pet owners confidence and peace of mind. As the first point of contact for clients and visitors, our reception team play a vital role in creating a warm, professional, and caring experience for every pet and owner.

About The Role

• Manage Communication: Handle incoming calls and schedule appointments efficiently
• Inquiries Resolution: Respond to queries via phone, email, and in-person interactions with professionalism
• Client Reception: Greet and register new clients, ensuring a warm welcome
• Insurance Management: Process and manage insurance forms adeptly
• Medication Distribution: Dispense medications as required
• Financial Transactions: Process payments accurately and efficiently
• Emotional Support: Provide empathy and understanding to clients during distressing times, while maintaining professionalism
• System Utilisation: Organise patients using the in-house system efficiently
• Inter-practice Communication: Liaise with veterinary practices to address patient needs and queries
• Debt and Refund Management: Make necessary phone calls regarding debts, belongings, and refunds
• Client Care: Above all, ensure that every client feels welcomed and valued at our practice

Who We're Looking For

• Previous experience as a Receptionist is a must; experience in a veterinary setting is a bonus!
• Resilience and the ability to handle emotional situations with grace
• Strong communication skills paired with genuine empathy
• Outstanding customer service skills and experience with the public
• Positive attitude and superior teamwork abilities
• Proficiency in Microsoft Office and database systems

Our Offer To You

We understand that benefits matter. Here are just a few of the perks you'll enjoy:

• Salary aligned with the National Minimum Wage
• Five weeks' annual leave (pro rata) per annum, plus bank holidays
• Long Service Award – employees receive an extra day of annual leave for each year of service (up to 5 additional days)
• Staff discount scheme on Veterinary bills and care
• Staff discount on Animed Direct, our online dispensary, where you can benefit from discounts on pet medicines, products and food
• Employee Assistance Programme for confidential wellbeing support
• And lots more, as part of our commitment to help you feel recognised, supported and appreciated!

Our innovative Receptionist Careers Pathway offers a clear, structured path to develop your skills and grow within CVS. With a range of courses, you'll gain the knowledge and confidence to deliver top-tier client service and advance your career with us.

CVS is dedicated to fostering an inclusive workplace where everyone can be their true selves, celebrating diversity and empowering each team member to perform at their best.

We're committed to building a workforce that reflects the diverse communities we serve.

Please note: We can only accept applications from candidates with the Right to Work in the UK, as we are unable to offer visa sponsorship for clinical support roles due to Home Office criteria.