Compassionate Vet Receptionist - 20h/wk

Vets for Pets; Swalwell; On-site; GBP 12,000 - 17,000; Part time

Benefits offered by this job

20% discount at Vets4Pets Gateshead, &

Pets at Home and the Groom Room

Pension scheme and holiday allowance

In-house training and career support

Job summary

Vets4Pets Gateshead is seeking a friendly Receptionist to join our small animal practice. You will greet clients, answer phones, manage emails and handle routine admin with full training to our standards.

The role is 20 hours per week across mornings and evenings, with a Saturday rota. You’ll support bookings, prescriptions and patient records in a team that values care, communication and reliable service.

Qualifications

• Warm, confident manner with clients in person and on the phone.
• Ability to stay calm and multi-task in a busy environment.
• Strong communication skills and the ability to work closely with colleagues.
• Relevant customer-facing experience; veterinary or reception experience welcome but not essential.
• Comfortable with computers and basic administration.

Responsibilities

• Greeting clients and welcoming them to the practice.
• Answering phones and managing emails and digital messages.
• Completing administration tasks including inpatient paperwork, insurance claim forms and daily cashing up.
• Providing clear communication between clients and the veterinary team.
• Booking appointments, processing prescription orders and maintaining client/patient records in the practice management system.
• Keeping the reception area tidy and welcoming.
• Guiding clients through our health plan options, with full training provided.

Skills

Warm confident manner

Calm and multi-task

Strong communication

Customer-facing experience

Computers & admin

Job description

Vets4Pets Gateshead is seeking a friendly Receptionist to join our small animal practice. You will greet clients, answer phones, manage emails and handle routine admin with full training to our standards.

The role is 20 hours per week across mornings and evenings, with a Saturday rota. You’ll support bookings, prescriptions and patient records in a team that values care, communication and reliable service.