Compassionate Office Admin — Patient Services (Temp-to-Perm)

Bristol Industrial; Greater Manchester; On-site; GBP 19,000 - 23,000; Full time

Job summary

Bristol Industrial is seeking an Office Administrator to join a busy team on a temporary-to-permanent basis. The role focuses on processing orders and delivering excellent customer service, with empathetic interaction when liaising with customers and healthcare professionals.

The successful candidate will handle prescriptions and communications, support colleagues, and adapt to daily changing priorities in a friendly, professional environment.

Qualifications

• Experience in customer service or administration is beneficial.
• Prescription endorsement experience would be beneficial but is not essential.
• Full training will be provided.
• Excellent communication and organisational skills.
• Warm, caring and sympathetic approach, especially with vulnerable customers.
• Ability to work as part of a team and provide support where required.
• Flexible and adaptable approach to changing daily requirements.
• Good attention to detail and accuracy.
• Non-smoker.

Responsibilities

• Processing and managing orders accurately and efficiently via email and over the phone.
• Handling incoming calls and responding to customer enquiries.
• Managing emails and correspondence using Outlook.
• Providing excellent customer service and administrative support.
• Liaising with healthcare professionals and nurses regarding prescriptions.
• Requesting prescriptions when required.
• Completing prescription hand-cutting duties.
• Assisting colleagues with other tasks and duties as required.
• Adapting to changing priorities and supporting the wider team where needed.

Skills

Customer service

Administration

Communication skills

Organisational skills

Empathy

Team player

Adaptability

Attention to detail

Prescription endorsement

Job description

Bristol Industrial is seeking an Office Administrator to join a busy team on a temporary-to-permanent basis. The role focuses on processing orders and delivering excellent customer service, with empathetic interaction when liaising with customers and healthcare professionals.

The successful candidate will handle prescriptions and communications, support colleagues, and adapt to daily changing priorities in a friendly, professional environment.