Customer Service Officer

Essential Employment; West of England; On-site; GBP 19,000 - 23,000; Full time

Job summary

Essential Employment is seeking a Customer Service Officer in Bristol for a temporary assignment paying £14.20 per hour PAYE. You will welcome visitors, provide information, answer queries, and assist with enquiries to create a positive first impression.

The successful candidate will be professional, approachable, and courteous, with excellent listening skills and clear communication to understand needs and respond helpfully, even in busy moments.

Qualifications

• Experience in customer service preferred.
• Able to greet visitors and provide information clearly.
• Excellent verbal and written communication required.

Responsibilities

• Greet visitors and direct them as needed.
• Provide information and answer inquiries accurately.
• Maintain a friendly, helpful attitude in all interactions.

Skills

Listening skills

Communication skills

Customer service

Job description

Customer Service Officer needed in Bristol

This is a temporary role and the rate is £14.20ph PAYE

The reference number is: 5304927

The successful candidate will demonstrate professional, approachable, and courteous mannerisms at all times. Visitors often arrive seeking information, or assistance, so creating a positive first impression is crucial.

Key mannerisms include maintaining a friendly and welcoming attitude, greeting visitors politely, and displaying excellent listening skills to fully understand their needs. Clear and professional communication is important, ensuring information is provided accurately and in a way that is easy to understand.

Patience and empathy are also vital, particularly when dealing with individuals who may be upset, frustrated, or unfamiliar with procedures. Remaining calm, respectful, and solution-focused helps build trust and confidence in the service provided. Patience and empathy are also important.

Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.