Office Administrator

Bristol Industrial; Greater Manchester; On-site; GBP 19,000 - 23,000; Full time

Job summary

Bristol Industrial is seeking an Office Administrator to join a busy team on a temporary-to-permanent basis. The role focuses on processing orders and delivering excellent customer service, with empathetic interaction when liaising with customers and healthcare professionals.

The successful candidate will handle prescriptions and communications, support colleagues, and adapt to daily changing priorities in a friendly, professional environment.

Qualifications

• Experience in customer service or administration is beneficial.
• Prescription endorsement experience would be beneficial but is not essential.
• Full training will be provided.
• Excellent communication and organisational skills.
• Warm, caring and sympathetic approach, especially with vulnerable customers.
• Ability to work as part of a team and provide support where required.
• Flexible and adaptable approach to changing daily requirements.
• Good attention to detail and accuracy.
• Non-smoker.

Responsibilities

• Processing and managing orders accurately and efficiently via email and over the phone.
• Handling incoming calls and responding to customer enquiries.
• Managing emails and correspondence using Outlook.
• Providing excellent customer service and administrative support.
• Liaising with healthcare professionals and nurses regarding prescriptions.
• Requesting prescriptions when required.
• Completing prescription hand-cutting duties.
• Assisting colleagues with other tasks and duties as required.
• Adapting to changing priorities and supporting the wider team where needed.

Skills

Customer service

Administration

Communication skills

Organisational skills

Empathy

Team player

Adaptability

Attention to detail

Prescription endorsement

Job description

Office Administrator

Assignment: Temporary to Permanent

Hours: Monday to Friday, 8:30am–5:00pm

Lunch: 30-minute unpaid lunch break

Pay Rate: £14.95 per hour

Location: On-site

About the Role

We are looking for a friendly, compassionate and adaptable Office Administrator to join a team on a temporary-to-permanent basis. The successful individual will be empathetic, and have a warm approach when speaking with the customers.

This is a varied role where no two days are necessarily the same. You will provide essential administrative and customer service support, helping to ensure prescriptions are processed efficiently and customers receive a friendly and professional service.

The role involves communicating with customers and healthcare professionals, and nurses. As you may be supporting vulnerable individuals, a warm, patient and sympathetic approach is essential.

Key Responsibilities

• Processing and managing orders accurately and efficiently via email and over the phone
• Handling incoming calls and responding to customer enquiries
• Managing emails and correspondence using Outlook
• Providing excellent customer service and administrative support
• Liaising with healthcare professionals, and nurses regarding prescriptions
• Requesting prescriptions when required
• Completing prescription hand-cutting duties
• Assisting colleagues with other tasks and duties as required
• Adapting to changing priorities and supporting the wider team where needed

Skills & Experience

• Previous customer service and/or administration experience is beneficial
• Prescription endorsement experience would be beneficial but is not essential
• Full training will be provided
• Excellent communication and organisational skills
• A warm, caring and sympathetic approach, particularly when dealing with vulnerable customers
• Ability to work as part of a team and provide support where required
• Flexible and adaptable approach, with the ability to respond to changing daily requirements
• Good attention to detail and accuracy
• Non-smoker

What We're Looking For

The successful candidate will be approachable, reliable and compassionate, with a genuine desire to provide a high level of service. You should be comfortable working in a busy environment where priorities can change throughout the day.