Compassionate Memorial Planner & Client Advocate

The Crematorium and Memorial Group; Greater London; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Memorial sales commission scheme

Yearly bonus up to £300-£500

4% matched pension

Life assurance 2x salary

StaffShop & eyecare support

24/7 Employee Assistance Programme

Training and apprenticeship pathways

Free on-site parking

Job summary

The Crematorium and Memorial Group is seeking a Memorial Consultant at Beckenham Crematorium to help families create lasting tributes. You will guide clients in choosing and personalising memorials that fit their wishes and budget, while delivering excellent service.

Responsibilities include meeting families, presenting options, and coordinating with suppliers and site teams. Training and development are provided, with a strong emphasis on empathy and accurate records management.

Qualifications

• Has natural empathy and ability to support grieving families with sensitivity.
• Possesses strong interpersonal and communication skills.
• Confident communicator with strong active listening skills.
• Organised and detail-oriented with excellent administrative abilities.
• Experience in client support, retail, bereavement services, or similar client-facing roles.
• PC literate - able to use IT systems, including Microsoft Office, Outlook and internal databases.

Responsibilities

• Meet with families to discuss and recommend memorial options, including plaques, headstones, and garden placements.
• Guide clients through memorial selection, personalisation, and installation process.
• Present memorial products clearly and compassionately, ensuring clients understand their options.
• Maintain accurate records of client interactions and orders.
• Coordinate with site teams, suppliers, and administrative colleagues to ensure smooth order processing.
• Participate in site events, memorial open days, and community engagement activities.

Skills

Empathy

Interpersonal skills

Active listening

Organisation

Client support experience

PC literacy

Tools

Microsoft Office

Outlook

Internal databases

Job description

The Crematorium and Memorial Group is seeking a Memorial Consultant at Beckenham Crematorium to help families create lasting tributes. You will guide clients in choosing and personalising memorials that fit their wishes and budget, while delivering excellent service.

Responsibilities include meeting families, presenting options, and coordinating with suppliers and site teams. Training and development are provided, with a strong emphasis on empathy and accurate records management.