Cemetery Consultation & Memorial Planning Advisor

The Crematorium and Memorial Group; Greater London; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Annual leave 25 days

Commission scheme

Annual bonus £300–£500

4% pension match

Life cover 2x salary

Staff discounts

Eyecare support

Flu jab reimbursement

Employee assistance

In-house training

Free parking

Job summary

The Crematorium and Memorial Group is seeking a compassionate Cemetery Consultant in East London to guide families through burial options, coordinate site activities and manage related paperwork. You will engage with families and funeral professionals, ensuring compliance and high standards of care throughout the process.

You will handle payments, deeds and memorial orders, while coordinating with grounds teams and suppliers to ensure smooth interments and memorialisation decisions.

Qualifications

• Experience in a customer-facing role, ideally within bereavement services or cemeteries.
• Strong interpersonal and communication skills with high emotional intelligence.
• Good administrative capability and confidence using IT systems.
• Ability to manage appointments, payments and records in a structured, compliant manner.
• Experience handling financial transactions and customer documentation.
• Willingness to learn cemetery regulations, burial practices and memorial processes.

Responsibilities

• Guide families through burial plot options and requirements.
• Attend appointments with families and funeral directors to answer questions and offer support.
• Process payments and complete all associated deeds and documentation.
• Follow up with families after the burial regarding memorialisation opportunities.
• Check grave plots ahead of interments to ensure accuracy and compliance.
• Work closely with site teams to confirm burial arrangements and maintain clear communication.
• Update cemetery maps, ledgers and records following plot purchases and interments.
• Ensure all documentation meets legal and internal standards.
• Maintain high-quality, accurate administrative processes to support compliance and customer confidence.
• Conduct memorial appointments, completing quotes, orders and payment forms.
• Provide guidance on memorial styles, wording and additional products.
• Liaise with suppliers to support smooth order processing and customer satisfaction.

Skills

Customer-facing experience

Bereavement services

Interpersonal skills

IT systems

Appointments management

Financial transactions

Memorial processes

Burial regulations

Job description

The Crematorium and Memorial Group is seeking a compassionate Cemetery Consultant in East London to guide families through burial options, coordinate site activities and manage related paperwork. You will engage with families and funeral professionals, ensuring compliance and high standards of care throughout the process.

You will handle payments, deeds and memorial orders, while coordinating with grounds teams and suppliers to ensure smooth interments and memorialisation decisions.