Cemetery Consultant

The Crematorium and Memorial Group; Greater London; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Annual leave 25 days

Commission scheme

Annual bonus £300–£500

4% pension match

Life cover 2x salary

Staff discounts

Eyecare support

Flu jab reimbursement

Employee assistance

In-house training

Free parking

Job summary

The Crematorium and Memorial Group is seeking a compassionate Cemetery Consultant in East London to guide families through burial options, coordinate site activities and manage related paperwork. You will engage with families and funeral professionals, ensuring compliance and high standards of care throughout the process.

You will handle payments, deeds and memorial orders, while coordinating with grounds teams and suppliers to ensure smooth interments and memorialisation decisions.

Qualifications

• Experience in a customer-facing role, ideally within bereavement services or cemeteries.
• Strong interpersonal and communication skills with high emotional intelligence.
• Good administrative capability and confidence using IT systems.
• Ability to manage appointments, payments and records in a structured, compliant manner.
• Experience handling financial transactions and customer documentation.
• Willingness to learn cemetery regulations, burial practices and memorial processes.

Responsibilities

• Guide families through burial plot options and requirements.
• Attend appointments with families and funeral directors to answer questions and offer support.
• Process payments and complete all associated deeds and documentation.
• Follow up with families after the burial regarding memorialisation opportunities.
• Check grave plots ahead of interments to ensure accuracy and compliance.
• Work closely with site teams to confirm burial arrangements and maintain clear communication.
• Update cemetery maps, ledgers and records following plot purchases and interments.
• Ensure all documentation meets legal and internal standards.
• Maintain high-quality, accurate administrative processes to support compliance and customer confidence.
• Conduct memorial appointments, completing quotes, orders and payment forms.
• Provide guidance on memorial styles, wording and additional products.
• Liaise with suppliers to support smooth order processing and customer satisfaction.

Skills

Customer-facing experience

Bereavement services

Interpersonal skills

IT systems

Appointments management

Financial transactions

Memorial processes

Burial regulations

Job description

Position: Cemetery Consultant
Location: East London Crematorium
Job Type: Full-time, 38.33 hours per week
Salary: £30,595.06 per annum + sales based commission

We are looking for a compassionate and organised Cemetery Consultant to support families and funeral professionals through the process of purchasing and using burial plots. This is a meaningful role where you will provide guidance at sensitive times, ensuring every interaction is handled with professionalism, empathy and attention to detail.

You will work closely with families, funeral directors, grounds teams and memorial suppliers to ensure burials and related administrative processes run smoothly, respectfully, and in full compliance with operational and regulatory standards.

What You’ll Be Doing

Client Engagement & Support

• Guide families through burial plot options and requirements.
• Attend appointments with families and funeral directors to answer questions and offer support.
• Process payments and complete all associated deeds and documentation.
• Follow up with families after the burial regarding memorialisation opportunities

Burial & Site Coordination

• Check grave plots ahead of interments to ensure accuracy and compliance.
• Work closely with site teams to confirm burial arrangements and maintain clear communication.

Administration & Record‑Keeping

• Update cemetery maps, ledgers and records following plot purchases and interments.
• Ensure all documentation meets legal and internal standards.
• Maintain high‑quality, accurate administrative processes to support compliance and customer confidence.

Memorialisation & Supplier Liaison

• Conduct memorial appointments, completing quotes, orders and payment forms.
• Provide guidance on memorial styles, wording and additional products.
• Liaise with suppliers to support smooth order processing and customer satisfaction.

What You’ll Bring

• Experience in a customer‑facing role, ideally within bereavement services, cemeteries, memorials or another sensitive environment.
• Strong interpersonal and communication skills with high emotional intelligence.
• Good administrative capability and confidence using IT systems.
• Ability to manage appointments, payments and records in a structured, compliant manner.
• Experience handling financial transactions and customer documentation.
• Willingness to learn cemetery regulations, burial practices and memorial processes.

What You Can Expect From Us

• Time to recharge - Up to 25 days’ annual leave (increasing with service) plus bank holidays, giving you the time you need to rest and reset.
• Rewarding your contribution - Benefit from our memorial sales commission scheme, rewarding you for supporting families with their memorial choices.
• A little extra reward - Opportunity to earn a yearly bonus of up to £300-£500 in recognition of your contribution.
• Planning for your future - 4% matched pension to help you build long‑term financial security.
• Peace of mind - Life assurance cover at 2x your salary to support your loved ones.
• Everyday savings and perks - Access to MyStaffShop, our employee rewards platform, offering savings across high street and online retailers, alongside eyecare support, flu jab reimbursement and lifestyle discounts.
• Support when you need it - Access to a 24/7 Employee Assistance Programme, occupational health services and confidential counselling.
• Learn and grow with us - Ongoing training and development, including internal learning pathways and apprenticeship opportunities.
• Making work easier - Free on-site parking available at most of our locations.

Why Dignity

Dignity exists to help every family in Britain navigate the hardest moments of life with simplicity, dignity, kindness and exceptional care. As part of the Dignity Group, the Crematorium & Memorial Group (CMG) sets the standard for crematorium and cemetery services across the UK, and we’re proud to be recognised as one of the country’s best employers.

Whether you’re working directly with families, looking after our grounds, or supporting behind the scenes, every role at CMG contributes to something that truly matters. We help people through one of the hardest times in their lives, and we do it with compassion, respect, openness and care.

We welcome people who are caring and compassionate, and who want to make a real difference to the families we serve. No formal qualifications are needed to join us; what matters most is a genuine desire to support others, good communication, and the ability to stay organised in a role with real responsibility. For those who want to progress, we offer structured in‑house training and support towards recognised industry qualifications.

If you’re looking for a career that counts, doing meaningful work that makes a genuine difference, CMG is a good place to build one.

FCA Statement

Dignity is part of a group that includes FCA-regulated activities, and some roles may be subject to relevant training, screening, conduct, and regulatory requirements. This will be confirmed as part of the recruitment process.

Equality, Diversity and Inclusion Statement

We know that diverse teams make better decisions, build better products, and create a better place to work. Whoever you are, wherever you’re from, and whatever your life looks like, we’d love to hear from you. And if there’s anything you need to make the process more accessible, please let us know

Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.