Cemetery & Memorial Planning Advisor

Life Services Group; Greater London; Hybrid; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Commission scheme

Bonus potential £300-£500

Pension 4% matched

Life assurance 2x salary

On-site parking

EAP & wellbeing support

Job summary

CMG is seeking a compassionate Cemetery Consultant to support families and funeral professionals through burial plot decisions and related processes. You will guide families, attend appointments with funeral directors, and handle payments and deeds with meticulous care.

You will work with site teams, suppliers and memorial vendors to ensure interments are accurate, compliant and managed with empathy, professionalism and attention to detail.

Qualifications

• Experience in a customer-facing role, ideally in bereavement services or cemeteries.
• Strong interpersonal and communication skills with high emotional intelligence.
• Good administrative capability and confidence using IT systems.
• Ability to manage appointments, payments and records in a structured, compliant manner.
• Experience handling financial transactions and customer documentation.

Responsibilities

• Guide families through burial plot options and requirements.
• Attend appointments with families and funeral directors to answer questions and offer support.
• Process payments and complete all associated deeds and documentation.
• Follow up with families after the burial regarding memorialisation opportunities.
• Check grave plots ahead of interments to ensure accuracy and compliance.
• Update cemetery maps, ledgers and records following plot purchases and interments.
• Provide guidance on memorial styles, wording and additional products.
• Liaise with suppliers to support smooth order processing and customer satisfaction.

Skills

Customer-facing

Interpersonal skills

Administrative experience

Financial transactions

Regulatory compliance

Bereavement services experience

Tools

IT systems

Job description

CMG is seeking a compassionate Cemetery Consultant to support families and funeral professionals through burial plot decisions and related processes. You will guide families, attend appointments with funeral directors, and handle payments and deeds with meticulous care.

You will work with site teams, suppliers and memorial vendors to ensure interments are accurate, compliant and managed with empathy, professionalism and attention to detail.