Memorial Consultant

The Crematorium and Memorial Group; Greater London; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Memorial sales commission scheme

Yearly bonus up to £300-£500

4% matched pension

Life assurance 2x salary

StaffShop & eyecare support

24/7 Employee Assistance Programme

Training and apprenticeship pathways

Free on-site parking

Job summary

The Crematorium and Memorial Group is seeking a Memorial Consultant at Beckenham Crematorium to help families create lasting tributes. You will guide clients in choosing and personalising memorials that fit their wishes and budget, while delivering excellent service.

Responsibilities include meeting families, presenting options, and coordinating with suppliers and site teams. Training and development are provided, with a strong emphasis on empathy and accurate records management.

Qualifications

• Has natural empathy and ability to support grieving families with sensitivity.
• Possesses strong interpersonal and communication skills.
• Confident communicator with strong active listening skills.
• Organised and detail-oriented with excellent administrative abilities.
• Experience in client support, retail, bereavement services, or similar client-facing roles.
• PC literate - able to use IT systems, including Microsoft Office, Outlook and internal databases.

Responsibilities

• Meet with families to discuss and recommend memorial options, including plaques, headstones, and garden placements.
• Guide clients through memorial selection, personalisation, and installation process.
• Present memorial products clearly and compassionately, ensuring clients understand their options.
• Maintain accurate records of client interactions and orders.
• Coordinate with site teams, suppliers, and administrative colleagues to ensure smooth order processing.
• Participate in site events, memorial open days, and community engagement activities.

Skills

Empathy

Interpersonal skills

Active listening

Organisation

Client support experience

PC literacy

Tools

Microsoft Office

Outlook

Internal databases

Job description

Position: Memorial Consultant
Location: Beckenham Crematorium
Job Type: 6 Month Fixed Term contract, 38.33 hours per week
Salary: £30,595.06 per annum + sales based commission

Are you a compassionate, empathetic individual with strong interpersonal skills? We are seeking a Memorial Consultant to join our team at Beckenham Crematorium, where you will support families in creating lasting tributes for their loved ones. This role blends care, consultation, and support.

Why This Role Matters

At CMG, we help families create meaningful memorials that honour the lives of their loved ones. As a Memorial Consultant, you will guide clients with care, offer suitable options, and ensure each memorial is a true reflection of the person being remembered.

The Role

As a Memorial Consultant, you will work with families to help them choose and personalise memorials that suit their wishes and budget. You will provide clear, compassionate advice while maintaining excellent client service and meeting agreed performance goals.

Key Responsibilities

• Meet with families to discuss and recommend memorial options, including plaques, headstones, and garden placements.
• Guide clients through the memorial selection, personalisation, and installation process.
• Present memorial products clearly and compassionately, ensuring clients understand their options.
• Maintain accurate records of client interactions and orders.
• Coordinate with site teams, suppliers, and administrative colleagues to ensure smooth order processing.
• Participate in site events, memorial open days, and community engagement activities.

About You

• Has a natural empathy and ability to support grieving families with sensitivity.
• Posesses strong interpersonal and communication skills.
• Is a confident communicator with strong active listening skills.
• Is organised and detail-oriented, with excellent administrative abilities.
• Has experience in client support, retail, bereavement services, or similar client-facing roles.
• PC Literate - Able to use a range of IT systems, including Microsoft Office, Outlook and internal databases (training provided).

What You Can Expect From Us

• Time to recharge - Up to 25 days’ annual leave (increasing with service) plus bank holidays, giving you the time you need to rest and reset.
• Rewarding your contribution - Benefit from our memorial sales commission scheme, rewarding you for supporting families with their memorial choices.
• A little extra reward - Opportunity to earn a yearly bonus of up to £300-£500 in recognition of your contribution.
• Planning for your future - 4% matched pension to help you build long-term financial security.
• Peace of mind - Life assurance cover at 2x your salary to support your loved ones.
• Everyday savings and perks - Access to MyStaffShop, our employee rewards platform, offering savings across high street and online retailers, alongside eyecare support, flu jab reimbursement and lifestyle discounts.
• Support when you need it - Access to a 24/7 Employee Assistance Programme, occupational health services and confidential counselling.
• Learn and grow with us - Ongoing training and development, including internal learning pathways and apprenticeship opportunities.
• Making work easier - Free on-site parking available at most of our locations.

Why Dignity

Dignity exists to help every family in Britain navigate the hardest moments of life with simplicity, dignity, kindness and exceptional care. As part of the Dignity Group, the Crematorium & Memorial Group (CMG) sets the standard for crematorium and cemetery services across the UK, and we’re proud to be recognised as one of the country’s best employers.

Whether you’re working directly with families, looking after our grounds, or supporting behind the scenes, every role at CMG contributes to something that truly matters. We help people through one of the hardest times in their lives, and we do it with compassion, respect, openness and care.

We welcome people who are caring and compassionate, and who want to make a real difference to the families we serve. No formal qualifications are needed to join us; what matters most is a genuine desire to support others, good communication, and the ability to stay organised in a role with real responsibility. For those who want to progress, we offer structured in-house training and support towards recognised industry qualifications.

If you’re looking for a career that counts, doing meaningful work that makes a genuine difference, CMG is a good place to build one.

FCA Statement

Dignity is part of a group that includes FCA-regulated activities, and some roles may be subject to relevant training, screening, conduct, and regulatory requirements. This will be confirmed as part of the recruitment process.

Equality, Diversity and Inclusion Statement

We know that diverse teams make better decisions, build better products, and create a better place to work. Whoever you are, wherever you’re from, and whatever your life looks like, we’d love to hear from you. And if there’s anything you need to make the process more accessible, please let us know

Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.