Cemetery Consultant

Kallidus Recruit; Greater London; Hybrid; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Commission scheme

Bonus potential £300-£500

Pension 4% matched

Life assurance 2x salary

On-site parking

EAP & wellbeing support

Job summary

CMG is seeking a compassionate Cemetery Consultant to support families and funeral professionals through burial plot decisions and related processes. You will guide families, attend appointments with funeral directors, and handle payments and deeds with meticulous care.

You will work with site teams, suppliers and memorial vendors to ensure interments are accurate, compliant and managed with empathy, professionalism and attention to detail.

Qualifications

• Experience in a customer-facing role, ideally in bereavement services or cemeteries.
• Strong interpersonal and communication skills with high emotional intelligence.
• Good administrative capability and confidence using IT systems.
• Ability to manage appointments, payments and records in a structured, compliant manner.
• Experience handling financial transactions and customer documentation.

Responsibilities

• Guide families through burial plot options and requirements.
• Attend appointments with families and funeral directors to answer questions and offer support.
• Process payments and complete all associated deeds and documentation.
• Follow up with families after the burial regarding memorialisation opportunities.
• Check grave plots ahead of interments to ensure accuracy and compliance.
• Update cemetery maps, ledgers and records following plot purchases and interments.
• Provide guidance on memorial styles, wording and additional products.
• Liaise with suppliers to support smooth order processing and customer satisfaction.

Skills

Customer-facing

Interpersonal skills

Administrative experience

Financial transactions

Regulatory compliance

Bereavement services experience

Tools

IT systems

Job description

Position: CemeteryConsultant
Location: South London Crematorium
Job Type: Full-time, 38.33 hours per week
Salary: £30,595.06 per annum + sales based commission

We are looking for a compassionate and organised Cemetery Consultant to support families and funeral professionals through the process of purchasing and using burial plots. This is a meaningful role where you will provide guidance at sensitive times, ensuring every interaction is handled with professionalism, empathy and attention to detail.

You will work closely with families, funeral directors, grounds teams and memorial suppliers to ensure burials and related administrative processes run smoothly, respectfully, and in full compliance with operational and regulatory standards.

Our Mission:

To help every family in Britain navigate the hardest moments of life with simplicity, dignity, kindness and exceptional care.

Our Vision:

The UK's leading end-of-life company, helping 1 in 3 people across the UK to plan for and deal with death.

What You’ll Be Doing

Client Engagement & Support

• Guide families through burial plot options and requirements.
• Attend appointments with families and funeral directors to answer questions and offer support.
• Process payments and complete all associated deeds and documentation.
• Follow up with families after the burial regarding memorialisation opportunities

Burial & Site Coordination

• Check grave plots ahead of interments to ensure accuracy and compliance.
• Work closely with site teams to confirm burial arrangements and maintain clear communication.
• Update cemetery maps, ledgers and records following plot purchases and interments.
• Ensure all documentation meets legal and internal standards.
• Maintain high-quality, accurate administrative processes to support compliance and customer confidence.
• Conduct memorial appointments, completing quotes, orders and payment forms.
• Provide guidance on memorial styles, wording and additional products.
• Liaise with suppliers to support smooth order processing and customer satisfaction.

What You’ll Bring

• Experience in a customer-facing role, ideally within bereavement services, cemeteries, memorials or another sensitive environment.
• Strong interpersonal and communication skills with high emotional intelligence.
• Good administrative capability and confidence using IT systems.
• Ability to manage appointments, payments and records in a structured, compliant manner.
• Experience handling financial transactions and customer documentation.
• Willingness to learn cemetery regulations, burial practices and memorial processes.

What you can expect from us

We believe in rewarding our colleagues with a strong, supportive benefits package that helps you feel secure, valued and able to grow.

• Time to recharge - Up to 25 days’ annual leave (increasing with service) plus bank holidays, giving you the time you need to rest and reset.

Rewarding your contribution – Benefit from our memorial sales commission scheme, rewarding you for supporting families with their memorial choices.

• A little extra reward - Opportunity to earn a yearly bonus of £300-£500 in recognition of your contribution.
• Planning for your future - 4% matched pension to help you build long-term financial security.
• Peace of mind - Life assurance cover at 2x your salary to support your loved ones.
• Everyday savings and perks - Access to MyStaffShop, our employee rewards platform, offering savings across high street and online retailers, alongside eyecare support, flu jab reimbursement and lifestyle discounts.
• Support when you need it - Access to a 24/7 Employee Assistance Programme, occupational health services and confidential counselling.
• Learn and grow with us - Ongoing training and development, including internal learning pathways and apprenticeship opportunities.
• Making work easier - Free on-site parking available at most of our locations.

What Sets Us Apart

• Meaningful purpose - Supporting families through the hardest moments of their lives.
• Grow with us - More career paths and leadership opportunities as our group grows.
• Shape the future - Help us become the UK's number one end-of-life provider and see the difference it makes.

Why CMG

CMG cares for 45 crematoria and 12 cemetery sites across the UK, serving communities for over 150 years. Our work is about looking after places that matter to families and communities for generations. As part of Life Services Group, CMG shares the same three commitments as every one of our brands: meaningful purpose, helping families remember the people they love; grow with us, through training, support and pride in specialist work; and shape the future, by making crematoria and cemetery care more modern, sustainable and human.

CMG is part of Life Services Group; alongside Dignity Funeral Directors, Simplicity Cremations, Dignity Legal Services and Farewill. Together, we are building a group that can support families across more of the end-of-life journey, while each brand keeps the name, identity and specialist focus people already know. For CMG, that means more investment in modern facilities, better tools and stronger support for local teams, so colleagues can grow with us and continue caring for the places families trust.

You’ll be part of a close-knit local team who look after each other, the families we serve and the places in our care. No two days are the same, and the work you do is noticed, valued and part of shaping a better experience for communities for generations to come.

If you want meaningful work, the chance to grow with us and a role where you can help shape the future of crematoria and cemetery care, find your Life’s work.

Equality, Diversity and Inclusion Statement

We know diverse teams build a better place to work. Whoever you are, we'd love to hear from you - let us know if you need anything to make the process more accessible.

Unsolicited agency submissions will be treated as direct applications, with no fee payable. We may close or extend applications depending on response levels, so we'd recommend applying early.