Compassionate Hospital Receptionist - Part Time

nuffieldhealth; Guildford; On-site; GBP 18,000 - 21,000; Part time

Benefits offered by this job

Holiday

Pension Scheme

Discounted gym membership at £35.00 a月

Job summary

Nuffield Health Guildford Hospital is seeking a Receptionist (Bank) for the Guildford site. This role focuses on warm, clear communication and efficient patient arrival flow, with duties including answering calls, booking appointments, and directing patients to appropriate rooms.

The ideal candidate will possess strong IT and keyboard skills and ideally have experience in healthcare administration or reception. Bank hours mean flexible, ad-hoc shifts to meet service needs.

Qualifications

• Strong communication and people skills.
• Experience in healthcare administration or reception preferred.
• Able to explain sensitive information clearly and with empathy.

Responsibilities

• Help people feel comfortable when they visit the department.
• Use empathy and customer service to build positive relationships.
• Answer the phone, handle enquiries and book appointments.
• Welcome patients in person and direct to changing or waiting areas.
• Collaborate with colleagues to ensure smooth department operation.
• Prepare clinical paperwork, referral forms, charge sheets, and terms and conditions.

Skills

Communication skills

IT skills

Keyboard skills

Tools

Reception software

Job description

Nuffield Health Guildford Hospital is seeking a Receptionist (Bank) for the Guildford site. This role focuses on warm, clear communication and efficient patient arrival flow, with duties including answering calls, booking appointments, and directing patients to appropriate rooms.

The ideal candidate will possess strong IT and keyboard skills and ideally have experience in healthcare administration or reception. Bank hours mean flexible, ad-hoc shifts to meet service needs.