Bank Receptionist

Nuffield Health Careers; Guildford; On-site; GBP 17,000 - 21,000; Part time

Benefits offered by this job

Gym membership discount

Pension scheme

Holiday entitlement

Job summary

Nuffield Health Guildford Hospital is seeking a Receptionist on a bank/part-time basis. The role focuses on friendly, clear communication and efficient reception duties at Guildford Hospital.

You will handle phone calls, appointment bookings, and patient directions, while contributing to a welcoming environment. Prior healthcare administration or reception experience is preferred, with emphasis on compassionate customer service.

Qualifications

• Excellent communication and customer service skills.
• Good IT and keyboard skills; able to explain information clearly.
• Experience in healthcare administration or reception preferred.

Responsibilities

• Help people feel comfortable when they visit your department
• Use your empathy and customer service skills to build positive relationships
• Answer the phone, deal with enquiries and book appointments
• Welcome patients in person, directing them to the appropriate changing or waiting rooms
• Work closely with colleagues to ensure the department runs smoothly
• Prepare clinical paperwork, referral forms, charge sheets, and terms and conditions

Skills

Communication

IT skills

Keyboard skills

Job description

Receptionist (Bank)

Guildford Hospital | Customer | Bank | Part Time |

£13.10 per hour

As the UK’s largest Healthcare Charity, we’re here to help look after the wellbeing of the nation. And as the face of Nuffield Health, you’ll help people feel at ease and find their way to where they’re meant to be. If you’re sensitive to people’s needs and passionate about exceptional service, it starts with you.

As a Receptionist at our Guildford Hospital, you’ll have great communication, IT and keyboard skills. You’re also able to explain sensitive or complicated information in a way that’s clear, sympathetic and easy to understand. Ideally, you have experience of working in healthcare administration or on reception.

As a Receptionist, you will:

• Help people feel comfortable when they visit your department
• Use your empathy and customer service skills to build positive relationships
• Answer the phone, deal with enquiries and book appointments
• Welcome patients in person, directing them to the appropriate changing or waiting rooms
• Work closely with colleagues to ensure the department runs smoothly
• Prepare clinical paperwork, referral forms, charge sheets, and terms and conditions

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. From Holiday in line with the Working Time Directive, Access to our Pension Scheme and discounted gym membership at £35.00 a month.

Working on the bank means you are not contracted to a set number of hours per week but instead work on an ad-hoc basis to suit the needs of the business and your availability.

Nuffield Health Guildford Hospital.

Nuffield Health Guildford Hospital provides high-quality healthcare working with leading Consultants to offer a range of services and treatments for preventing, diagnosing and treating a wide array of medical conditions and offer a wide range of complex surgery and services. We are proud to have received a "good" rating from the health care regulator, the Care Quality Commission (CQC).

Our facilities include 49 en-suite patient bedrooms, 4 operating theatres, acute dependency and oncology units. We’ve been awarded the Macmillan Quality Environment Mark for cancer care and our Endoscopy service has achieved JAG accreditation. Our site is shared with an NHS Trust hospital, giving us access to their facilities. The working atmosphere is highly professional and stimulating, yet friendly and collaborative like that of a large family unit. The hospital is easily accessible from the A3 or M25 and we are located about 1.5 miles from Guildford town centre.

Join Nuffield Health and create the future you want, today.

It starts with you.