Bank Receptionist

nuffieldhealth; Guildford; On-site; GBP 18,000 - 21,000; Part time

Benefits offered by this job

Holiday

Pension Scheme

Discounted gym membership at £35.00 a月

Job summary

Nuffield Health Guildford Hospital is seeking a Receptionist (Bank) for the Guildford site. This role focuses on warm, clear communication and efficient patient arrival flow, with duties including answering calls, booking appointments, and directing patients to appropriate rooms.

The ideal candidate will possess strong IT and keyboard skills and ideally have experience in healthcare administration or reception. Bank hours mean flexible, ad-hoc shifts to meet service needs.

Qualifications

• Strong communication and people skills.
• Experience in healthcare administration or reception preferred.
• Able to explain sensitive information clearly and with empathy.

Responsibilities

• Help people feel comfortable when they visit the department.
• Use empathy and customer service to build positive relationships.
• Answer the phone, handle enquiries and book appointments.
• Welcome patients in person and direct to changing or waiting areas.
• Collaborate with colleagues to ensure smooth department operation.
• Prepare clinical paperwork, referral forms, charge sheets, and terms and conditions.

Skills

Communication skills

IT skills

Keyboard skills

Tools

Reception software

Job description

Receptionist (Bank) Guildford Hospital | Customer | Bank | Part Time | £13.10 per hour

As the UK's largest Healthcare Charity, we're here to help look after the wellbeing of the nation. And as the face of Nuffield Health, you'll help people feel at ease and find their way to where they're meant to be. If you're sensitive to people's needs and passionate about exceptional service, it starts with you.

As a Receptionist at our Guildford Hospital, you'll have great communication, IT and keyboard skills. You're also able to explain sensitive or complicated information in a way that's clear, sympathetic and easy to understand. Ideally, you have experience of working in healthcare administration or on reception.

As a Receptionist, you will:

• Help people feel comfortable when they visit your department
• Use your empathy and customer service skills to build positive relationships
• Answer the phone, deal with enquiries and book appointments
• Welcome patients in person, directing them to the appropriate changing or waiting rooms
• Work closely with colleagues to ensure the department runs smoothly
• Prepare clinical paperwork, referral forms, charge sheets, and terms and conditions

Helping you feel good.

• Holiday in line with the Working Time Directive
• Access to our Pension Scheme
• discounted gym membership at £35.00 a month

Working on the bank means you are not contracted to a set number of hours per week but instead work on an ad-hoc basis to suit the needs of the business and your availability.

Nuffield Health Guildford Hospital.

Nuffield Health Guildford Hospital provides high-quality healthcare working with leading Consultants to offer a range of services and treatments for preventing, diagnosing and treating a wide array of medical conditions and offer a wide range of complex surgery and services. We are proud to have received a "good" rating from the health care regulator, the Care Quality Commission (CQC).

Our facilities include 49 en-suite patient bedrooms, 4 operating theatres, acute dependency and oncology units. We've been awarded the Macmillan Quality Environment Mark for cancer care and our Endoscopy service has achieved JAG accreditation. Our site is shared with an NHS Trust hospital, giving us access to their facilities. The working atmosphere is highly professional and stimulating, yet friendly and collaborative like that of a large family unit. The hospital is easily accessible from the A3 or M25 and we are located about 1.5 miles from Guildford town centre.

Join Nuffield Health and create the future you want, today.

It starts with you.