Medical Receptionist

Queen Square; Lancaster; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

NHS pension scheme

Access to NHS car lease scheme (salary

Full training and ongoing development

Long-term career in primary care

Rewarding role making a difference to

Job summary

Queen Square GP Practice in Lancaster is looking for a friendly, reliable Medical Receptionist to join our patient‑focused front desk team. You will welcome patients, answer calls and manage appointments with courtesy and professionalism.

We value teamwork, privacy and high standards of service. This role offers full training, opportunities for development, and access to the NHS pension scheme and car lease scheme.

Qualifications

• Excellent communication with patients and staff.
• Ability to triage and manage appointment requests.
• Experience in maintaining patient records and confidentiality.
• Competent in handling confidential information according to GDPR.
• Reliable and able to work in a busy GP reception.

Responsibilities

• Welcoming patients in person and on the telephone in a courteous and professional manner.
• Managing appointment requests, including triage systems, cancellations and general enquiries.
• Registering new patients and maintaining accurate, up-to-date patient records.
• Handling sensitive and confidential information in line with GDPR and practice policies.
• Processing clinical requests in line with practice protocols.
• Supporting general reception and administrative duties.
• Maintaining a calm, friendly and professional approach during busy periods.

Skills

Communication

Customer service

Organisational skills

Teamwork

GDPR awareness

Job description

We are looking for a friendly, reliable and patient-focused Medical Receptionist to join our welcoming GP practice team.,

• Welcoming patients in person and on the telephone in a courteous and professional manner
• Managing appointment requests, including triage systems, cancellations and general enquiries
• Registering new patients and maintaining accurate, up-to-date patient records
• Handling sensitive and confidential information in line with GDPR and practice policies
• Processing clinical requests in line with practice protocols
• Supporting general reception and administrative duties
• Maintaining a calm, friendly and professional approach during busy periods

  We are a busy but supportive practice, and we value teamwork, professionalism and kindness. This role can be demanding at times, so we are looking for someone who is resilient, organised and able to work efficiently in a fast-paced environment. If you enjoy working with people and take pride in delivering excellent service, we would love to hear from you.

  Full training and ongoing development opportunities

• NHS pension scheme
• Access to NHS car lease scheme (salary sacrifice)
• Opportunity to build a long-term career in primary care
• A rewarding role making a difference to the local community