Compassionate Funeral Services Lead (Branch Operations)

Dignity Group; Dingwall; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

25 days annual leave

Pension - 4% matched

Employee rewards platform (MyStaffShop

Eyecare support

Wellbeing support - EAP

Job summary

D Gunn Funeral Directors in Dingwall, Ross-Shire is seeking a Funeral Service Specialist (Level One) to lead the branch day to day, support families and coordinate funeral plans. You'll take the lead in running the branch, building trusted local relationships and providing training to guide families through Funeral Plans and ceremonial duties when needed.

You'll be deeply involved in arranging funerals, managing administration and presenting the branch.

Qualifications

• Compassionate, calm and empathetic in emotionally sensitive situations.
• Experience in customer service, care or admin is beneficial (full training provided).
• Strong communication, organisation and administrative skills, confident with legal paperwork.
• PC literate — Microsoft Office, Outlook and internal systems (training provided).
• Confident working independently with branch-level responsibility.
• Comfortable in settings where the deceased may be resting, including chapel visits.
• Willing to work flexibly, including weekends/on-call if needed.
• Full UK Driving Licence desirable (not essential) — helpful for travelling to client homes and local branches.

Responsibilities

• Support families with empathy, professionalism and attention to detail.
• Arrange funerals that meet family wishes, cultural practices and legal requirements, with clarity, compassion and precision.
• Oversee day-to-day branch operations, including administration and presentation.
• Build relationships with suppliers, care homes and local community groups — including ministers, celebrants and florists.
• Lead chapel visits as required, supporting families with their requests.
• Raise awareness of funeral plans and contribute to plan sales within the branch.
• Train in Funeral Conducting to assist with ceremonial duties during peak times.

Skills

Empathy

Customer service

Communication skills

Administrative skills

PC literacy

Full UK Driving Licence desirable

Tools

Microsoft Office

Outlook

Job description

D Gunn Funeral Directors in Dingwall, Ross-Shire is seeking a Funeral Service Specialist (Level One) to lead the branch day to day, support families and coordinate funeral plans. You'll take the lead in running the branch, building trusted local relationships and providing training to guide families through Funeral Plans and ceremonial duties when needed.

You'll be deeply involved in arranging funerals, managing administration and presenting the branch.