Compassionate Funeral Service Lead — Ceremonies & Planning

Life Services Group; Stonehaven; Remote; GBP 19,000 - 23,000; Full time

Benefits offered by this job

25 days annual leave

Bonus up to £500

Life assurance

Pension 4% matched

Free on-site parking

Employee Assistance Programme

Training & apprenticeships

Job summary

Gordon & Watson Funeral Directors in Stonehaven is seeking a Funeral Service Specialist (Level One) to lead the branch daily, support families and guide them through funeral plans with training provided.

You will build trusted local relationships, manage day-to-day operations and contribute to plan sales while delivering compassionate, professional service in a close-knit team within Life Services Group.

Qualifications

• Empathetic and calm in emotionally sensitive situations.
• Experience in customer service, care or admin is beneficial (full training provided).
• Strong communication, organisation and administrative skills.
• Proficient with MS Office, Outlook and internal systems (training provided).
• Able to work independently with branch-level responsibility.

Responsibilities

• Support families with empathy, professionalism and attention to detail.
• Arrange funerals that meet family wishes, culture and legal requirements with clarity and compassion.
• Oversee day-to-day branch operations, including administration and presentation.
• Build relationships with suppliers, care homes and local groups.
• Lead chapel visits as required to support families.
• Raise awareness of funeral plans and contribute to plan sales within the branch.
• Train in Funeral Conducting to assist with ceremonial duties during peak times.

Skills

Empathy

Customer service

Communication

PC literacy

Driving licence

Job description

Gordon & Watson Funeral Directors in Stonehaven is seeking a Funeral Service Specialist (Level One) to lead the branch daily, support families and guide them through funeral plans with training provided.

You will build trusted local relationships, manage day-to-day operations and contribute to plan sales while delivering compassionate, professional service in a close-knit team within Life Services Group.