Branch Funeral Service Lead

Life Services Group; Dingwall; Remote; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Time to recharge — 25 days annual + BH

4% matched pension

Employee rewards (MyStaffShop) and eyе

24/7 Employee Assistance Programme

Ongoing training and development

Free on-site parking

Job summary

D Gunn Funeral Directors, Blackwells Street, Dingwall, Ross-Shire, is seeking a Funeral Service Specialist (Level One) to lead day-to-day branch operations and support families with dignity and care. Based in Dingwall, the role involves guiding families through funeral arrangements while delivering compassionate service and professional administration.

You will help promote funeral plans, conduct ceremonial duties during peak times, and develop trusted local relationships.

Qualifications

• Compassionate, calm and empathetic in emotionally sensitive situations.
• Experience in customer service, care or admin is beneficial (full training provided).
• Strong communication, organisation and administrative skills, confident with legal paperwork.
• PC literate — Microsoft Office, Outlook and internal systems (training provided).
• Confident working independently with branch-level responsibility.
• Comfortable in settings where the deceased may be resting, including chapel visits.
• Willing to work flexibly, including weekends/on-call if needed.
• Full UK Driving Licence desirable (not essential) — helpful for travelling to client homes and local branches.

Responsibilities

• Support families with empathy, professionalism and attention to detail.
• Arrange funerals that meet family wishes, cultural practices and legal requirements, with clarity, compassion and precision.
• Oversee day-to-day branch operations, including administration and presentation.
• Build relationships with suppliers, care homes and local community groups — including ministers, celebrants and florists.
• Lead chapel visits as required, supporting families with their requests.
• Raise awareness of funeral plans and contribute to plan sales within the branch.
• Train in Funeral Conducting to assist with ceremonial duties during peak times.

Skills

Empathy

Communication

Customer service

Organisation

Administrative skills

Legal paperwork

Independence

Flexibility

Tools

Microsoft Office

Outlook

Job description

D Gunn Funeral Directors, Blackwells Street, Dingwall, Ross-Shire, is seeking a Funeral Service Specialist (Level One) to lead day-to-day branch operations and support families with dignity and care. Based in Dingwall, the role involves guiding families through funeral arrangements while delivering compassionate service and professional administration.

You will help promote funeral plans, conduct ceremonial duties during peak times, and develop trusted local relationships.