Branch Funeral Services Lead

Dignity; Stonehaven; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

25 days annual leave

£300–£500 yearly bonus

Up to £2,000 OTE annual through plan/s

Life assurance

Job summary

Gordon & Watson Funeral Directors in Stonehaven is seeking a Funeral Service Specialist (Level One) to lead the branch day-to-day, support families and coordinate funeral plans with care and discretion. The role is full-time, 30 hours per week, Monday to Friday 10am-4pm, with training provided.

You will build trusted local relationships, manage administration, oversee operations and contribute to plan sales, while upholding our compassionate service standards.

Qualifications

• Empathetic and well-organised with a customer-focused approach.
• Experience in customer service or admin is beneficial.
• Strong communication and administrative skills.

Responsibilities

• Support families with empathy, professionalism and attention to detail.
• Arrange funerals that meet family wishes, cultural practices and legal requirements.
• Oversee day-to-day branch operations, including administration and presentation.
• Build relationships with suppliers, care homes and local community groups.
• Lead chapel visits as required, supporting families with their requests.
• Raise awareness of funeral plans and contribute to plan sales within the branch.
• Train in Funeral Conducting to assist with ceremonial duties during peak times.

Skills

Empathy

Customer service

Communication

Organisation

PC literacy

Driving licence

Tools

Microsoft Office

Outlook

Job description

Gordon & Watson Funeral Directors in Stonehaven is seeking a Funeral Service Specialist (Level One) to lead the branch day-to-day, support families and coordinate funeral plans with care and discretion. The role is full-time, 30 hours per week, Monday to Friday 10am-4pm, with training provided.

You will build trusted local relationships, manage administration, oversee operations and contribute to plan sales, while upholding our compassionate service standards.