Compassionate Funeral Services Lead

Dignity Group; York and North Yorkshire; On-site; GBP 13,000 - 15,000; Part time

Benefits offered by this job

Annual leave

Pension match

Employee rewards program

Job summary

Dignity Group’s Bryan Mills Funeral Directors in York seeks a Funeral Service Specialist (Level One) to lead day-to-day branch operations, support grieving families and build trusted local relationships. You’ll receive training to guide families through Funeral Plans and assist with ceremonial duties when needed.

The role emphasizes empathy, organisational skills and attention to detail within a mission-driven team that values care and community engagement.

Qualifications

• Compassionate, calm and empathetic in emotionally sensitive situations.
• Experience in customer service, care or admin is beneficial (full training provided).
• Strong communication, organisation and administrative skills, confident with legal paperwork.
• PC literate — Microsoft Office, Outlook and internal systems (training provided).
• Confident working independently with branch-level responsibility.
• Comfortable in settings where the deceased may be resting, including chapel visits.
• Willing to work flexibly, including weekends/on-call if needed.
• Full UK Driving Licence desirable (not essential).

Responsibilities

• Support families with empathy, professionalism and attention to detail.
• Arrange funerals that meet family wishes, cultural practices and legal requirements, with clarity, compassion and precision.
• Oversee day‑to‑day branch operations, including administration and presentation.
• Build relationships with suppliers, care homes and local community groups — including ministers, celebrants and florists.
• Lead chapel visits as required, supporting families with their requests.
• Raise awareness of funeral plans and contribute to plan sales within the branch.
• Train in Funeral Conducting to assist with ceremonial duties during peak times.

Skills

Empathy and client care

Communication

Organisational skills

Legal paperwork

Independent work

Driving licence

Flexibility weekends

Customer service

Tools

Microsoft Office

Job description

Dignity Group’s Bryan Mills Funeral Directors in York seeks a Funeral Service Specialist (Level One) to lead day-to-day branch operations, support grieving families and build trusted local relationships. You’ll receive training to guide families through Funeral Plans and assist with ceremonial duties when needed.

The role emphasizes empathy, organisational skills and attention to detail within a mission-driven team that values care and community engagement.