Funeral Service Lead — Empathy, Care & Community

Dignity Group; Stonehaven; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

25 days leave

Yearly bonus £300-£500

Funeral Plan Commission up to £2,000 O

4% pension matched

Life assurance 2x salary

MyStaffShop discounts

EAP 24/7

Training and apprenticeships

Free on-site parking

Job summary

Gordon & Watson Funeral Directors in Stonehaven is seeking a Funeral Service Specialist (Level One) to lead day-to-day branch operations, support grieving families and guide them through funeral plans with care and professionalism.

The role includes arranging funerals, building local relationships, and training in ceremonial duties when needed. Full training provided, with weekends and on-call expected in a supportive team environment.

Qualifications

• Empathy and organisation in sensitive situations.
• Full training provided; experience in care or admin helpful.
• Strong communication and paperwork skills.
• PC literacy with Microsoft Office and Outlook.
• Willing to work weekends and on-call if needed.
• Full UK driving licence.

Responsibilities

• Support families with empathy, professionalism and attention to detail.
• Arrange funerals meeting family wishes, legal requirements and cultural practices.
• Oversee day-to-day branch operations.
• Build relationships with suppliers, care homes and local groups.
• Lead chapel visits to support families.
• Raise awareness of funeral plans and contribute to sales.
• Train in Funeral Conducting for weekend peak times.

Skills

Empathy

Communication

Administration

PC literacy

Independent

Driving licence

Flexibility

Tools

Microsoft Office

Outlook

Internal systems

Job description

Gordon & Watson Funeral Directors in Stonehaven is seeking a Funeral Service Specialist (Level One) to lead day-to-day branch operations, support grieving families and guide them through funeral plans with care and professionalism.

The role includes arranging funerals, building local relationships, and training in ceremonial duties when needed. Full training provided, with weekends and on-call expected in a supportive team environment.