Funeral Services Lead — Family Care & Ceremonies

Life Services Group; Colwyn Bay; Remote; GBP 16,000 - 19,000; Part time

Benefits offered by this job

25 days leave

Pension plan 4% matched

Employee discounts

Wellbeing support

Ongoing training

Free on-site parking

Job summary

Life Services Group presents a Funeral Service Specialist (Level One) opportunity at T. Conchar & Son Funeral Directors in Colwyn Bay. You will lead the branch daily tasks, support grieving families and guide them through funeral plans and ceremonial duties when needed.

The role emphasizes empathy, clear communication and organisation, with full training and local community engagement. Weekend/on-call flexibility may be required.

Qualifications

• Compassionate, calm and empathetic in emotionally sensitive situations.
• Experience in customer service, care or admin is beneficial (full training provided).
• Strong communication, organisation and administrative skills, confident with legal paperwork.
• PC literate — Microsoft Office, Outlook and internal systems (training provided).
• Confident working independently with branch-level responsibility.
• Comfortable in settings where the deceased may be resting, including chapel visits.
• Willing to work flexibly, including weekends/on-call if needed.
• Full UK Driving Licence desirable (not essential) — helpful for travelling to client homes and local branches.

Responsibilities

• Support families with empathy, professionalism and attention to detail.
• Arrange funerals that meet family wishes, cultural practices and legal requirements, with clarity, compassion and precision.
• Oversee day-to-day branch operations, including administration and presentation.
• Build relationships with suppliers, care homes and local community groups — including ministers, celebrants and florists.
• Lead chapel visits as required, supporting families with their requests.
• Raise awareness of funeral plans and contribute to plan sales within the branch.
• Train in Funeral Conducting to assist with ceremonial duties during peak times.

Skills

Empathy

Customer service

Communication

Administration

PC literacy

Driving licence

Job description

Life Services Group presents a Funeral Service Specialist (Level One) opportunity at T. Conchar & Son Funeral Directors in Colwyn Bay. You will lead the branch daily tasks, support grieving families and guide them through funeral plans and ceremonial duties when needed.

The role emphasizes empathy, clear communication and organisation, with full training and local community engagement. Weekend/on-call flexibility may be required.