Funeral Services Lead — Empathy & Operations

Dignity Group; Exeter; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

25 days annual leave

Pension 4% match

Staff rewards MyStaffShop

Eyecare support

Flu jab reimbursement

Lifestyle discounts

Employee assistance programme

Training & development

Free on-site parking

Job summary

Dignity Funeral Directors is seeking a Mobile Funeral Service Specialist (Level One) to lead day-to-day branch operations, support grieving families and grow local relationships. You will guide families through funeral plans and ceremonial duties when needed, with full training provided.

Join a team that values dignity, compassion and meticulous care. You will travel locally, assist with ceremonies, and contribute to service excellence across Exeter, Exmouth and surrounding branches.

Qualifications

• Compassionate, calm and empathetic in emotionally sensitive situations.
• Experience in customer service, care or admin is beneficial (full training provided).
• Strong communication, organisation and administrative skills, confident with legal paperwork.
• PC literate — Microsoft Office, Outlook and internal systems (training provided).
• Confident working independently with branch-level responsibility.
• Comfortable in settings where the deceased may be resting, including chapel visits.
• Willing to work flexibly, including weekends/on-call if needed.
• Full UK Driving Licence desirable (not essential) — helpful for travelling to client homes and local branches.

Responsibilities

• Support families with empathy, professionalism and attention to detail.
• Arrange funerals that meet family wishes, cultural practices and legal requirements, with clarity, compassion and precision.
• Oversee day-to-day branch operations, including administration and presentation.
• Build relationships with suppliers, care homes and local community groups — including ministers, celebrants and florists.
• Lead chapel visits as required, supporting families with their requests.
• Raise awareness of funeral plans and contribute to plan sales within the branch.
• Train in Funeral Conducting to assist with ceremonial duties during peak times.

Skills

Empathy

Customer service

Communication

Administration

Microsoft Office

Independent work

Chapels visits

Flexible hours

UK Driving Licence

Tools

None

Job description

Dignity Funeral Directors is seeking a Mobile Funeral Service Specialist (Level One) to lead day-to-day branch operations, support grieving families and grow local relationships. You will guide families through funeral plans and ceremonial duties when needed, with full training provided.

Join a team that values dignity, compassion and meticulous care. You will travel locally, assist with ceremonies, and contribute to service excellence across Exeter, Exmouth and surrounding branches.