Funeral Services Lead — Empathy in Action

Life Services Group; Bradford; Remote; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Time to recharge – 25 days leave

Yearly bonus £300–£500

Funeral Plan Commission – up to £2,000

4% matched pension

Life assurance 2x salary

eyecare support and flu jab

24/7 Employee Assistance Programme

Ongoing training and apprenticeships

Free on-site parking

Job summary

D Walsh & Son Funeral Directors in Bradford seeks a Funeral Service Specialist to lead day-to-day branch operations, support grieving families with empathy, and drive funeral plan sales. Training will be provided to guide families through plans and ceremonial duties when needed.

The role emphasizes compassionate client service, attention to detail, and robust administration, with opportunities to engage with communities and suppliers across the branch network.

Qualifications

• Empathy and calmness in emotionally sensitive situations.
• Experience in customer service, care or admin is beneficial (full training provided).
• Strong communication, organisation and administrative skills, confident with legal paperwork.

Responsibilities

• Support families with empathy, professionalism and attention to detail.
• Arrange funerals that meet family wishes, cultural practices and legal requirements, with clarity, compassion and precision.
• Oversee day-to-day branch operations, including administration and presentation.
• Build relationships with suppliers, care homes and local community groups — including ministers, celebrants and florists.
• Lead chapel visits as required, supporting families with their requests.
• Raise awareness of funeral plans and contribute to plan sales within the branch.
• Train in Funeral Conducting to assist with ceremonial duties during peak times.

Skills

Empathy

Customer service

Communication

Organisation

Administration

Driving licence

Tools

Microsoft Office

Outlook

Internal systems

Job description

D Walsh & Son Funeral Directors in Bradford seeks a Funeral Service Specialist to lead day-to-day branch operations, support grieving families with empathy, and drive funeral plan sales. Training will be provided to guide families through plans and ceremonial duties when needed.

The role emphasizes compassionate client service, attention to detail, and robust administration, with opportunities to engage with communities and suppliers across the branch network.