Funeral Service Specialist

DIGNITY FUNERALS LIMITED; Helmsley; On-site; GBP 13,000 - 15,000; Part time

Benefits offered by this job

Free on-site parking

Job summary

Dignity Funeral Directors in York are seeking a Funeral Service Specialist to help guide families through difficult moments with empathy and care.

The role involves arranging ceremonies, ensuring legal compliance, and supporting branch operations. Flexible weekends/on-call may be required, with training provided for ceremonial duties.

Qualifications

• Experience in customer service or admin is beneficial.
• Ability to handle emotionally sensitive situations with compassion.
• Willing to work weekends and on-call as needed.
• Full UK Driving Licence desirable.

Responsibilities

• Support families with empathy and professionalism.
• Arrange funerals meeting family wishes and legal requirements.
• Oversee branch operations, administration and presentation.
• Build relationships with suppliers and local groups.
• Lead chapel visits and ceremonial support during peak times.
• Promote funeral plans within the branch.
• Provide training in Funeral Conducting.

Skills

Empathy

Customer service

Communication

PC literacy

Independent work

Chapel visits

Flexible hours

Driving licence

Tools

Microsoft Office

Job description

Position: Funeral Service Specialist Location: Bryan Mills Funeral Directors, York Job Type: Part-time, Permanent - 20 hours per week Salary: £13,936 per annum

Why This Role Matters

Being a Funeral Service Specialist means playing a central part in one of life's most significant moments. You're often the first person a grieving family turns to, and your presence can shape how they remember the most difficult of days.

Your Impact and Responsibilities

• Support families with empathy, professionalism and attention to detail.
• Arrange funerals that meet family wishes, cultural practices and legal requirements, with clarity, compassion and precision.
• Oversee day-to-day branch operations, including administration and presentation.
• Build relationships with suppliers, care homes and local community groups - including ministers, celebrants and florists.
• Lead chapel visits as required, supporting families with their requests.
• Raise awareness of funeral plans and contribute to plan sales within the branch.
• Train in Funeral Conducting to assist with ceremonial duties during peak times.

Skills and Knowledge

• Compassionate, calm and empathetic in emotionally sensitive situations.
• Experience in customer service, care or admin is beneficial (full training provided).
• Strong communication, organisation and administrative skills, confident with legal paperwork.
• PC literate - Microsoft Office, Outlook and internal systems (training provided).
• Confident working independently with branch-level responsibility.
• Comfortable in settings where the deceased may be resting, including chapel visits.
• Willing to work flexibly, including weekends/on-call if needed.
• Full UK Driving Licence desirable (not essential) - helpful for travelling to client homes and local branches.

What you can expect from us

Accrue up to 22 days' annual leave plus bank holidays, based on the hours you work, giving you valuable time to rest, recharge and maintain a healthy work-life balance.

4% matched pension to help you build long-term financial security.

Everyday savings and perks

• Access to MyStaffShop, our employee rewards platform, offering savings across high street and online retailers, alongside eyecare support, flu jab reimbursement and lifestyle discounts.

Support when you need it

Access to a 24/7 Employee Assistance Programme, occupational health services and confidential counselling.

Learn and grow with us

Ongoing training and development, including internal learning pathways and apprenticeship opportunities.

Making work easier

Free on-site parking available at most of our locations.

What Sets Us Apart

Meaningful purpose - Supporting families through the hardest moments of their lives.

Grow with us - More career paths and leadership opportunities as our group grows.

Shape the future - Help us become the UK's number one end-of-life provider and see the difference it makes.

Why Dignity Funeral Directors

Dignity Funeral Directors helps families say goodbye to the people they love with simplicity, dignity, kindness and exceptional care. Every day, our funeral teams across the country support families through some of life's hardest moments. As part of Life Services Group, Dignity Funeral Directors is also part of a wider mission to make end-of-life care more joined up, more supported and easier for families to navigate. Be there when families need you most; with work that matters, a team that supports you, and the training to build a career, whether you've done this before or not.

Dignity Funeral Directors is part of Life Services Group; the group bringing together Dignity Funeral Directors, CMG, Simplicity Cremations, Dignity Legal Services and Farewill. Together, we can support families across more of the end-of-life journey, while each brand keeps the name, identity and community connection people already know. For Dignity Funeral Directors, that means more investment in better training, better support and better tools for our funeral teams. You'll be part of a close-knit team who look out for each other and take real pride in their work. No two days are the same, and the work you do is noticed and valued. If you want a job that is genuinely meaningful, helping families in your community through one of the hardest times in their lives; find your Life's work.

FCA Statement

Dignity Funeral Directors is part of a group that includes FCA-regulated activities. Some roles may require additional training, screening or regulatory checks, confirmed during recruitment.

Equality, Diversity and Inclusion Statement

We know diverse teams build a better place to work. Whoever you are, we'd love to hear from you - let us know if you need anything to make the process more accessible.