Compassionate Funeral Service Lead – Part-Time 20h/wk

Life Services Group; Stratford-upon-Avon; Remote; GBP 13.000 - 15.000; Teilzeit

Benefits dieser Stelle

Annual leave

Bonus

Funeral plan commission

Pension

Life assurance

On-site parking

Zusammenfassung

W G Rathbone Funeral Directors, Stratford Upon Avon, is seeking a compassionate Funeral Service Specialist (Level One) to lead the branch day-to-day and support families through funeral arrangements. This part-time, permanent role is 20 hours per week: Mon, Tue 9-5 and Wed 9-2, with training to guide families through Funeral Plans and ceremonial duties as needed.

You will build trusted local relationships, oversee administration and presentation, and work with suppliers and the community.

Qualifikationen

• Empathy and calm approach in emotionally sensitive situations.
• Experience in customer service, care or admin is beneficial (full training provided).
• Strong communication, organisation and administrative skills, comfortable with paperwork.
• Full UK Driving Licence

Aufgaben

• Support families with empathy, professionalism and attention to detail.
• Arrange funerals that meet family wishes, cultural practices and legal requirements.
• Oversee day-to-day branch operations, including administration and presentation.
• Build relationships with suppliers, care homes and local community groups.
• Lead chapel visits as required, supporting families with requests.
• Raise awareness of funeral plans and contribute to plan sales within the branch.
• Train in Funeral Conducting to assist with ceremonial duties during peak times.

Kenntnisse

Empathy

Organisational skills

Customer service

Communication

Driving licence

Jobbeschreibung

W G Rathbone Funeral Directors, Stratford Upon Avon, is seeking a compassionate Funeral Service Specialist (Level One) to lead the branch day-to-day and support families through funeral arrangements. This part-time, permanent role is 20 hours per week: Mon, Tue 9-5 and Wed 9-2, with training to guide families through Funeral Plans and ceremonial duties as needed.

You will build trusted local relationships, oversee administration and presentation, and work with suppliers and the community.