Lead Funeral Director – Compassionate Care & Community Impact

Life Services Group; Colwyn Bay; Remote; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Annual leave

Pension plan

Employee rewards

Assistance programme

Training & development

On-site parking

Job summary

Life Services Group is seeking an experienced Funeral Director for our Dignity Funeral Directors team in Colwyn Bay. You will oversee funeral operations, guiding families from first meeting through to the funeral and aftercare, while upholding our standards of care and regulatory compliance.

The role requires a Full UK Driving Licence, strong leadership and communication skills, and the ability to work flexibly including weekends.

Qualifications

• Experience leading funerals, working with the deceased, and supporting families.
• Sustained knowledge of funeral processes and applicable legal/regulatory frameworks.
• Strong communication, leadership and organisational skills.
• Calm, respectful and compassionate service delivery.
• Physically capable of manual handling, coffin bearing, and related tasks.
• Able to work flexibly, including weekends and on-call.
• PC literate with Microsoft Office, Outlook and internal systems (training provided).
• Full UK Driving Licence (essential).

Responsibilities

• Lead funeral services with professionalism and attention to detail.
• Run pre-funeral briefings to keep everything clear and coordinated.
• Take a consultative approach, helping families explore their options.
• Collaborate with arrangers, specialists, Funeral Directors and care teams, keeping the diary, resources and records on track.
• Assist with coffin preparation, handling of the deceased, and chapel duties where required.
• Mentor less experienced team members and participate in training and development.
• Build relationships with care homes, celebrants and local religious and ethnic groups for community engagement.

Skills

Full UK Driving Licence

Funeral process knowledge

Excellent communication

Leadership

Organisational skills

Calm under pressure

Manual handling

Flexibility weekends/on-call

PC literacy (MS Office/Outlook)

Tools

Microsoft Office

Outlook

Internal systems

Job description

Life Services Group is seeking an experienced Funeral Director for our Dignity Funeral Directors team in Colwyn Bay. You will oversee funeral operations, guiding families from first meeting through to the funeral and aftercare, while upholding our standards of care and regulatory compliance.

The role requires a Full UK Driving Licence, strong leadership and communication skills, and the ability to work flexibly including weekends.