Compassionate Funeral Planner

THE SOUTHERN CO-OPERATIVE LIMITED; Portsmouth; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

20% colleague discount in retail

Health and dental cash plans

24/7 virtual GP and fitness discounts

Employee Assistance Programme

Life insurance and NEST pension

Financial wellbeing tools

Cycle-to-work and Electric Vehicle”

Training and development opportunities

Job summary

THE SOUTHERN CO-OPERATIVE LIMITED is seeking a dedicated Funeral Arranger to support families with care, compassion and reassurance during a difficult time. Full training will be provided; no prior funeral experience needed.

You will guide families through choices, coordinate logistics and ensure every detail reflects the loved one’s wishes. You’ll work with colleagues and external partners to create meaningful funerals, attend to daily operations of the funeral home, and engage with local

Qualifications

• No previous funeral experience required.
• Must listen, communicate sensitively, stay organised and genuinely care about people.
• Able to build relationships and complete FCA-regulated training.

Responsibilities

• Support families to arrange meaningful funerals, listening to wishes and guiding choices.
• Care for the deceased with dignity and respect, including daily checks.
• Support families visiting Reflection Rooms, making moments comfortable and personal.
• Help families choose memorials and provide aftercare.
• Complete funeral, memorial and client administration accurately.
• Manage day-to-day running of the funeral home: opening/closing, health & safety checks.
• Collaborate with colleagues, internal teams and suppliers to coordinate every detail.
• Complete FCA-regulated training to discuss pre-paid funeral plans.
• Build relationships in the local community and represent Funeralcare at events.

Skills

Empathy

Communication

Organisational skills

Administrative skills

IT literacy

Resilience

Independent working

Willingness to learn

Driving licence

Tools

Microsoft Office

Job description

THE SOUTHERN CO-OPERATIVE LIMITED is seeking a dedicated Funeral Arranger to support families with care, compassion and reassurance during a difficult time. Full training will be provided; no prior funeral experience needed.

You will guide families through choices, coordinate logistics and ensure every detail reflects the loved one’s wishes. You’ll work with colleagues and external partners to create meaningful funerals, attend to daily operations of the funeral home, and engage with local