Compassionate Funeral Arranger: Personalize Farewells

Southern Co-op; Portsmouth; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

20% colleague discount in our stores

Health and dental cash plans

24/7 virtual GP and Aviva DigiCare+

Employee Assistance Programme

Life insurance and pension

Training and development opportunities

Cycle-to-work and EV schemes

Job summary

Southern Co-op is seeking a compassionate Funeral Arranger to support families through one of life’s hardest moments in our Portsmouth funeral home. You will listen, guide choices and help create a personalised service, with full training provided.

No prior funeral experience needed; we value empathy, organisation and genuine care. Travel to related funeral homes and a full UK driving licence are desirable. DBS checks and FCA vetting may apply as part of our compliance process.

Qualifications

• Genuine empathy, compassion and understanding.
• Excellent communication and ability to have sensitive conversations.
• Strong organisational skills with attention to detail.
• Good administrative skills and IT proficiency.
• Resilience to remain calm in emotionally challenging situations.
• Willingness to learn and develop within the funeral profession.

Responsibilities

• Support families to arrange meaningful funerals by listening to their wishes and guiding choices.
• Care for the deceased with dignity and respect, including daily checks.
• Assist families visiting Reflection Rooms to create personal, comfortable moments.
• Help families choose memorials and aftercare options.
• Complete funeral, memorial and client administration accurately and with attention to detail.
• Manage day-to-day running of the funeral home, including opening/closing and health & safety checks.
• Collaborate with colleagues and suppliers to ensure every funeral detail comes together.
• Attend FCA-regulated training to discuss pre-paid funeral plans.

Skills

Empathy

Excellent communication

Strong organisational skills

Attention to detail

Good administrative skills

IT skills (Microsoft Office)

Resilience

Independent working

Willingness to learn

Tools

Microsoft Office

Job description

Southern Co-op is seeking a compassionate Funeral Arranger to support families through one of life’s hardest moments in our Portsmouth funeral home. You will listen, guide choices and help create a personalised service, with full training provided.

No prior funeral experience needed; we value empathy, organisation and genuine care. Travel to related funeral homes and a full UK driving licence are desirable. DBS checks and FCA vetting may apply as part of our compliance process.