Regional Funeral Arranger: Caring Support Across Homes

Southern Co-op; Portsmouth; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

20% discount in retail stores

Health and dental cash plans

24/7 virtual GP and Aviva DigiCare+

Employee Assistance Programme

Life insurance and pension

Financial wellbeing tools

Cycle-to-work and EV schemes

Training and career development

Job summary

Southern Co-op is recruiting an Area Funeral Arranger. You will support families through difficult times, listening to their wishes and guiding choices to create personal, meaningful funerals.

You will travel across a defined area, coordinating with teams and delivering a consistent, compassionate service while upholding high standards of care. You’ll build trusted relationships with families, ensure dignity in handling the deceased, and complete required FCA training.

Qualifications

• Genuine empathy, compassion and understanding.
• Excellent communication skills and the confidence to have sensitive conversations.
• Strong organisational skills and excellent attention to detail.
• Good administrative skills.
• Confidence using IT, including Microsoft Office.
• Resilience and the ability to remain calm and professional during emotionally challenging situations.
• Adaptability to move between different funeral homes and teams.
• Ability to build rapport and trust with families.

Responsibilities

• Support families to arrange meaningful funerals, listening to their wishes and guiding choices.
• Care for the deceased with dignity and respect, including daily checks.
• Support families visiting Reflection Rooms, making moments personal.
• Help families choose memorials and aftercare options.
• Complete funeral, memorial and client administration accurately.
• Manage day-to-day running of the funeral home, including opening/closing and H&S checks.
• Work across multiple funeral homes, maintaining a consistent standard of client care.
• Take over arrangements from colleagues and build rapport with families.
• Collaborate with teams and suppliers to coordinate funeral details.
• Complete FCA-regulated training to discuss pre-paid funeral plans.
• Build local community relationships and represent Funeralcare at events.

Skills

Empathy

Communication

Organisation

Attention to detail

Administrative skills

IT literacy (MS Office)

Resilience

Adaptability

Relationship building

Independent working

Willingness to travel

Driving licence

Tools

Microsoft Office

Job description

Southern Co-op is recruiting an Area Funeral Arranger. You will support families through difficult times, listening to their wishes and guiding choices to create personal, meaningful funerals.

You will travel across a defined area, coordinating with teams and delivering a consistent, compassionate service while upholding high standards of care. You’ll build trusted relationships with families, ensure dignity in handling the deceased, and complete required FCA training.