Compassionate Claims Support Agent (Hybrid)

LV= Life & Pensions; Winterbourne Gunner; Hybrid; GBP 19,000 - 23,000; Full time

Benefits offered by this job

26 days holiday

Annual bonus

Cycle to work

Pension matching

Discount on life products

Free parking on-site

Coffee lounge

Tea & coffee facilities

Book-swap

Mental Health support

Job summary

LV= Life and Pensions is advertising a Permanent Customer Service Representative in our Reconnections team, with a 9-month Fixed Term Contract in Protection Existing Business. The role is hybrid, based at our Bournemouth office, with full-time hours after a six-month training period.

You’ll respond to customers mainly by phone or email, providing care and support during challenging times. You’ll join a compassionate team, receive thorough training, and have the chance to progress through our

Qualifications

• Experience providing outstanding customer service in retail, hospitality, or healthcare.
• Able to work as part of a team in a fast-paced environment.
• Strong communication skills and ability to make customers feel valued.

Responsibilities

• Maintain contact with customers via phone or email.
• Handle claims on existing policies with care and empathy.
• Support customers during challenging times and provide solutions.

Skills

Customer service

Team player

Compassionate

Communication

Multi-tasking

Initiative

Attention to detail

Job description

LV= Life and Pensions is advertising a Permanent Customer Service Representative in our Reconnections team, with a 9-month Fixed Term Contract in Protection Existing Business. The role is hybrid, based at our Bournemouth office, with full-time hours after a six-month training period.

You’ll respond to customers mainly by phone or email, providing care and support during challenging times. You’ll join a compassionate team, receive thorough training, and have the chance to progress through our