Compassionate Crematorium Assistant: Multi-Skilled Support

The Crematorium and Memorial Group; Stourport-on-Severn; On-site; GBP 23,000 - 31,000; Full time

Benefits offered by this job

25 days leave per year

Annual bonus up to £300-£500

Pension 4% matched

Life assurance 2x salary

Staff rewards platform

EAP and wellbeing services

Training and apprenticeships

Free on-site parking

Job summary

The Crematorium and Memorial Group (CMG) in Wyre Forest is seeking a Crematorium Assistant at Wyre Forest Crematorium & Cemetery in Stourport-On-Severn. The role covers multi-skilled duties across crematorium operations, grounds maintenance, and administrative tasks to support dignified services for families.

You will greet families, assist with chapel services, manage bookings, maintain grounds, and handle enquiries, with extensive training and progression opportunities.

Qualifications

• Has strong interpersonal skills and communicates empathetically with families.
• Is physically fit and capable of performing manual tasks, including grounds maintenance.
• Is comfortable using basic IT systems for bookings and administrative tasks.
• Has experience in a customer-facing role (hospitality, care, retail, bereavement) preferred.
• Is eager to learn and adaptable to a multi-skilled role.

Responsibilities

• Support chapel services, including setting up seating, audio/visual equipment, and greeting families.
• Assist with witness interments or ashes scatterings with sensitivity and respect.
• Maintain the crematorium grounds and memorial areas, ensuring they are clean and well-presented.
• Assist families with memorial enquiries, providing compassionate guidance.
• Manage service bookings, maintain accurate records, and handle invoicing.
• Respond to telephone and email enquiries with professionalism.
• Adhere to health and safety regulations, using PPE correctly and reporting hazards.

Skills

Empathetic communication

Physical fitness

IT literacy

Customer-facing experience

Willingness to learn

Job description

The Crematorium and Memorial Group (CMG) in Wyre Forest is seeking a Crematorium Assistant at Wyre Forest Crematorium & Cemetery in Stourport-On-Severn. The role covers multi-skilled duties across crematorium operations, grounds maintenance, and administrative tasks to support dignified services for families.

You will greet families, assist with chapel services, manage bookings, maintain grounds, and handle enquiries, with extensive training and progression opportunities.