Crematorium Assistant

The Crematorium and Memorial Group; Stourport-on-Severn; On-site; GBP 23,000 - 31,000; Full time

Benefits offered by this job

25 days leave per year

Annual bonus up to £300-£500

Pension 4% matched

Life assurance 2x salary

Staff rewards platform

EAP and wellbeing services

Training and apprenticeships

Free on-site parking

Job summary

The Crematorium and Memorial Group (CMG) in Wyre Forest is seeking a Crematorium Assistant at Wyre Forest Crematorium & Cemetery in Stourport-On-Severn. The role covers multi-skilled duties across crematorium operations, grounds maintenance, and administrative tasks to support dignified services for families.

You will greet families, assist with chapel services, manage bookings, maintain grounds, and handle enquiries, with extensive training and progression opportunities.

Qualifications

• Has strong interpersonal skills and communicates empathetically with families.
• Is physically fit and capable of performing manual tasks, including grounds maintenance.
• Is comfortable using basic IT systems for bookings and administrative tasks.
• Has experience in a customer-facing role (hospitality, care, retail, bereavement) preferred.
• Is eager to learn and adaptable to a multi-skilled role.

Responsibilities

• Support chapel services, including setting up seating, audio/visual equipment, and greeting families.
• Assist with witness interments or ashes scatterings with sensitivity and respect.
• Maintain the crematorium grounds and memorial areas, ensuring they are clean and well-presented.
• Assist families with memorial enquiries, providing compassionate guidance.
• Manage service bookings, maintain accurate records, and handle invoicing.
• Respond to telephone and email enquiries with professionalism.
• Adhere to health and safety regulations, using PPE correctly and reporting hazards.

Skills

Empathetic communication

Physical fitness

IT literacy

Customer-facing experience

Willingness to learn

Job description

Position: Crematorium Assistant

Location: Wyre Forest Crematorium & Cemetery, Stourport-On-Severn

Job Type: Full-time, 40 hours per week

Salary: £27,289.60 per annum

Are you compassionate, detail-oriented, and passionate about supporting families during difficult times? We are seeking a Crematorium Assistant to join our team at Wyre Forest Crematorium & Cemetery. This versatile role covers all aspects of crematorium operations, from supporting chapel services to maintaining grounds and handling administrative duties.

Why This Role Matters

At CMG, we are committed to providing respectful, dignified, and professional services to families during times of loss. As a Crematorium Assistant - Level 1, you will play a crucial role in ensuring that our services run smoothly, our grounds remain beautifully maintained, and our clients are treated with care and compassion.

The Role

As a Crematorium Assistant, you will provide multi-skilled support across the crematorium, ensuring that services are conducted professionally, grounds are well-presented, and administrative tasks are efficiently managed.

Key Responsibilities

• Support chapel services, including setting up seating, audio/visual equipment, and greeting families.
• Assist with witness interments or ashes scatterings with sensitivity and respect.
• Maintain the crematorium grounds and memorial areas, ensuring they are clean and well-presented.
• Assist families with memorial enquiries, providing compassionate guidance.
• Manage service bookings, maintain accurate records, and handle invoicing.
• Respond to telephone and email enquiries with professionalism.
• Adhere to health and safety regulations, using PPE correctly and reporting hazards.

About You

• Has strong interpersonal skills and communicates empathetically with families.
• Is physically fit and capable of performing manual tasks, including grounds maintenance.
• Is comfortable using basic IT systems for bookings and administrative tasks.
• Has experience in a customer-facing role (hospitality, care, retail, bereavement) preferred.
• Is eager to learn and adaptable to a multi-skilled role.

What You Can Expect From Us

We believe in rewarding our colleagues with a strong, supportive benefits package that helps you feel secure, valued and able to grow.

• Time to recharge - Up to 25 days’ annual leave (increasing with service) plus bank holidays, giving you the time you need to rest and reset.
• A little extra reward - Opportunity to earn a yearly bonus of up to £300-£500 in recognition of your contribution.
• Planning for your future - 4% matched pension to help you build long-term financial security.
• Peace of mind - Life assurance cover at 2x your salary to support your loved ones.
• Everyday savings and perks - Access to MyStaffShop, our employee rewards platform, offering savings across high street and online retailers, alongside eyecare support, flu jab reimbursement and lifestyle discounts.
• Support when you need it - Access to a 24/7 Employee Assistance Programme, occupational health services and confidential counselling.
• Learn and grow with us - Ongoing training and development, including internal learning pathways and apprenticeship opportunities.
• Making work easier - Free on-site parking available at most of our locations.

Why Dignity

Dignity exists to help every family in Britain navigate the hardest moments of life with simplicity, dignity, kindness and exceptional care. As part of the Dignity Group, the Crematorium & Memorial Group (CMG) sets the standard for crematorium and cemetery services across the UK, and we’re proud to be recognised as one of the country’s best employers.

Whether you’re working directly with families, looking after our grounds, or supporting behind the scenes, every role at CMG contributes to something that truly matters. We help people through one of the hardest times in their lives, and we do it with compassion, respect, openness and care.

We welcome people who are caring and compassionate, and who want to make a real difference to the families we serve. No formal qualifications are needed to join us; what matters most is a genuine desire to support others, good communication, and the ability to stay organised in a role with real responsibility. For those who want to progress, we offer structured in-house training and support towards recognised industry qualifications.

If you’re looking for a career that counts, doing meaningful work that makes a genuine difference, CMG is a good place to build one.

FCA Statement

Dignity is part of a group that includes FCA-regulated activities, and some roles may be subject to relevant training, screening, conduct, and regulatory requirements. This will be confirmed as part of the recruitment process.

Equality, Diversity and Inclusion Statement

We know that diverse teams make better decisions, build better products, and create a better place to work. Whoever you are, wherever you’re from, and whatever your life looks like, we’d love to hear from you. And if there’s anything you need to make the process more accessible, please let us know.

Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.