Compassionate Community Health Receptionist

Sussex Partnership NHS Foundation Trust; Chichester; On-site; GBP 18,000 - 23,000; Full time

Job summary

Sussex Partnership NHS Foundation Trust in Chichester seeks a friendly and motivated receptionist to support Specialist Adults Community Mental Health Team. You will cover reception, switchboard, and general admin across sites in Chichester and nearby areas, with occasional cross-cover at Bedale Centre in Bognor Regis.

The role requires excellent communication, patient-facing experience, and the ability to multi-task in a busy community setting. 37.5 hours/week, Mon-Fri, 9am-5pm.

Qualifications

• Experience of working with the public in a patient facing or customer service role.
• Experience of working in a team.
• Experience with Outlook, Word and preferably with patient/customer IT administration systems.
• Excellent and accurate keyboard skills.
• Eye for detail.
• Ability to multi-task and remain calm under pressure.

Responsibilities

• Answering and transferring telephone calls.
• Taking comprehensive messages and relaying them verbally where necessary.
• Typing emailed messages to professionals.
• Updating patients' notes where appropriate.
• Welcoming patients, visitors and carers to sites.
• Opening and directing incoming post.
• Booking rooms for outpatient appointments and meetings.
• Preparing and typing clinic sheets and weekly staff rotas.
• Uploading documents to our patient information system.
• Photocopying and collating.
• Occasional cross-cover of our reception at the Bedale Centre in Bognor Regis.

Skills

Public service

Team player

Outlook

Word

IT administration systems

Keyboard skills

Attention to detail

Multi-tasking

Calm under pressure

Education

Secondary education

Tools

Outlook

Word

Patient IT systems

Job description

Sussex Partnership NHS Foundation Trust in Chichester seeks a friendly and motivated receptionist to support Specialist Adults Community Mental Health Team. You will cover reception, switchboard, and general admin across sites in Chichester and nearby areas, with occasional cross-cover at Bedale Centre in Bognor Regis.

The role requires excellent communication, patient-facing experience, and the ability to multi-task in a busy community setting. 37.5 hours/week, Mon-Fri, 9am-5pm.