Receptionist / Administrator | Sussex Community NHS Foundation Trust

Sussex Community NHS Foundation Trust; Bognor Regis; Presencial; GBP 21.000 - 29.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Living Wage Employer

Training & development opportunities

Descripción de la vacante

Sussex Community NHS Foundation Trust is seeking a proactive Receptionist/Administrator for its Bognor Hospital, Centenary Wing. You will be the welcoming face for patients and staff, handling admin tasks and supporting daily operations across the service.

You will coordinate appointments, manage documentation, and liaise with clinicians and IT support to ensure smooth, patient‑focused services. NHS environment experience and strong IT skills are valued.

Formación

• Strong organisation skills and the confidence to work independently.
• Excellent attention to detail and the ability to use their own initiative.
• Clear, professional communication and interpersonal skills.

Responsabilidades

• Reception duties — provide a professional, welcoming first point of contact for patients, visitors and staff.
• Call handling — answer and route incoming calls, take messages and support patients with appointment queries.
• Appointment coordination — book, amend and confirm appointments and communicate clearly to patients and clinicians.
• Documentation management — process referrals, scan and upload documents, maintain electronic records and filing.
• Administrative support — assist clinicians and the team with day-to-day tasks, lists, letters and logs.

Conocimientos

Organisation

Attention to detail

Communication

IT proficiency

Descripción del empleo

Receptionist / Administrator | Sussex Community NHS Foundation Trust

Are you organised, proactive and passionate about delivering excellent service?

Sussex MSK Health is looking for a motivated individual to join our friendly reception / administrative team at our Bognor Hospital, Centenary Wing unit, helping us provide outstanding support to patients and clinicians across our service.

In this vital role, you’ll be the welcoming face of our department, ensuring the smooth running of all administrative tasks and supporting the day‑to‑day operations of our reception team. From managing documentation to coordinating communication between colleagues, clinicians and IT support, you’ll play a key part in keeping our service efficient and patient‑focused.

We’re looking for someone who brings:

• Strong organisation skills and the confidence to work independently
• Excellent attention to detail and the ability to use their own initiative
• A proactive, team‑focused attitude with great problem‑solving abilities
• Clear, professional communication and interpersonal skills
• Proficiency — or the ability to quickly learn — a variety of IT systems and applications
• Confident, accurate use of the English language

Join a team that values initiative, accuracy and great communication — and play a key part in delivering a smooth, reliable experience for patients and colleagues.

• Reception duties — Provide a professional, welcoming first point of contact for patients, visitors and staff, managing face‑to‑face enquiries and ensuring individuals are directed appropriately within the service.
• Call handling — Answer and route incoming calls promptly, take accurate messages, manage voicemail inboxes and support patients with appointment‑related queries.
• Appointment coordination — Book, amend and confirm appointments across services, ensuring information is recorded accurately and communicated clearly to both patients and clinicians.
• Documentation management — Process referrals, scan and upload documents, maintain electronic patient records, and ensure all paperwork is filed, stored and updated correctly.
• Administrative support — Support clinicians and the wider team with day‑to‑day administrative tasks, including preparing clinic lists, updating spreadsheets, generating letters and maintaining service logs.

We are the main provider of NHS community services across East and West Sussex, with 6,000 staff serving 1.3 million people. We deliver essential care to adults and children, helping them manage their health, avoid hospital admissions, and reduce hospital stays.

Our Trust vision is to provide excellent care at the heart of the community. We offer opportunities across medical, clinical, support, and corporate services.

Why work for us?

• Positive 2024 NHS Staff Survey results, highlighting compassionate leadership and wellbeing
• Varied environments: community hospitals, patients’ homes, and bases across Sussex
• Flexible working options: part‑time, flexi‑time, annualised hours, and flexi‑retirement
• Excellent training, development, and research opportunities
• Accredited Living Wage Employer, we ensure fair pay for all our staff
• Cost‑effective workplace nurseries in Crawley, Hove, and Brighton
• Active EMBRACE, Disability & Wellbeing, LGBTQIA+, and Religion & Belief networks
• Level 3 Disability Confident Leader and Veteran Aware Trust

Our values—Compassionate Care, Working Together, Achieving Ambitions, Delivering Excellence—guide everything we do.

We embrace diversity and encourage applications from all backgrounds, particularly from ethnically diverse, disabled, and LGBTQIA+ individuals. We aim to create an inclusive environment and support reasonable adjustments during recruitment.

This post may close early if sufficient applications are received.

• IT system use — Use a range of clinical and administrative systems to input data, retrieve information, run reports and support the smooth flow of patient information across the service.
• Problem‑solving—Resolve routine issues independently, escape more complex problems appropriately, and contribute to improving processes within the reception and admin team.
• Communication and liaison — Work closely with colleagues, clinicians, managers and IT support, ensuring information is shared accurately and professionally at all times.
• Service organisation — Help maintain an organised reception environment, monitor stock levels, order supplies, and ensure equipment and resources are available for daily operations.
• Confidentiality and accuracy - Handle sensitive patient information with discretion, ensuring all data is recorded accurately and in line with service and NHS information‑governance standards

Please see the attached Job Description and Person Specification for further details on the role.

“Please note: Due to recent changes in UK immigration and visa rules, this role is unlikely to be eligible for Skilled Worker visa sponsorship. Applicants who do not currently have the right to work in the UK may not be considered. Candidates requiring sponsorship should review the eligibility criteria on thegov.uk websitebefore applying to assess their eligibility for a Certificate of Sponsorship for this role.