Receptionist/Telephonist

Sussex Partnership NHS Foundation Trust; Chichester; Sur place; GBP 18 000 - 23 000; Plein temps

Résumé du poste

Sussex Partnership NHS Foundation Trust in Chichester seeks a friendly and motivated receptionist to support Specialist Adults Community Mental Health Team. You will cover reception, switchboard, and general admin across sites in Chichester and nearby areas, with occasional cross-cover at Bedale Centre in Bognor Regis.

The role requires excellent communication, patient-facing experience, and the ability to multi-task in a busy community setting. 37.5 hours/week, Mon-Fri, 9am-5pm.

Qualifications

• Experience of working with the public in a patient facing or customer service role.
• Experience of working in a team.
• Experience with Outlook, Word and preferably with patient/customer IT administration systems.
• Excellent and accurate keyboard skills.
• Eye for detail.
• Ability to multi-task and remain calm under pressure.

Responsabilités

• Answering and transferring telephone calls.
• Taking comprehensive messages and relaying them verbally where necessary.
• Typing emailed messages to professionals.
• Updating patients' notes where appropriate.
• Welcoming patients, visitors and carers to sites.
• Opening and directing incoming post.
• Booking rooms for outpatient appointments and meetings.
• Preparing and typing clinic sheets and weekly staff rotas.
• Uploading documents to our patient information system.
• Photocopying and collating.
• Occasional cross-cover of our reception at the Bedale Centre in Bognor Regis.

Connaissances

Public service

Team player

Outlook

Word

IT administration systems

Keyboard skills

Attention to detail

Multi-tasking

Calm under pressure

Formation

Secondary education

Outils

Outlook

Word

Patient IT systems

Description du poste

Would you like to make a difference and use your people skills to support the provision of mental health services in the community? We are looking for a friendly, enthusiastic and self-motivated individual to join our busy Specialist Adults Community Mental Health Team, based at Chapel Street Clinic, Chichester. As well as Chichester, our services cover care in the community for Bognor, Midhurst and the surrounding areas. There is a requirement for occasional cross-cover of our reception at the Bedale Centre in Bognor Regis. The post holder will provide front of house services in the form of reception duties, which will alternate on a weekly basis with switchboard duties. There is also a requirement to support the wider admin team with general administrative duties, ensuring plenty of variety. Effective communication skills and a commitment to caring for patients in the community are required for this rewarding role. The role supports service users and a multi-disciplinary team with telephonist and reception duties.

Responsibilities

• Answering and transferring telephone calls.
• Taking comprehensive messages and relaying them verbally where necessary.
• Typing emailed messages to professionals.
• Updating patients' notes where appropriate.
• Welcoming patients, visitors and carers to sites.
• Opening and directing incoming post.
• Booking rooms for outpatient appointments and meetings.
• Preparing and typing clinic sheets and weekly staff rotas.
• Uploading documents to our patient information system.
• Photocopying and collating.
• Occasional cross-cover of our reception at the Bedale Centre in Bognor Regis.

Desired qualifications

• A good standard of secondary education.
• Experience of working with the public in a patient facing or customer service role.
• Experience of working in a team.
• Experience with Outlook, Word and preferably with patient/customer IT administration systems.
• Excellent and accurate keyboard skills.
• An eye for detail.
• An ability to multi-task and remain calm under pressure.

You will require excellent interpersonal skills for effective communication with service users and the multi-disciplinary team, which consists of psychiatrists, nurses, psychologists, managers, mental health practitioners and support workers. A background within healthcare services would be an advantage, but other reception or customer facing experience will be considered. This is a full time role, 37.5 hours per week, Monday to Friday, 9am to 5pm. Please read Job Description and Person Specification attached for more details. For any questions, please contact Nina McLagan, Admin Team Lead (see contact details below).