Community Safety Officer

Housing Diversity Network

Wythenshawe

Remote

GBP 36,000 - 38,000

Full time

1 hour ago

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Job summary

WCHG is seeking a proactive Community Safety Officer in the Greater Manchester area. You will handle anti‑social behaviour cases, support residents and work with police and local authorities to resolve issues.

The role emphasizes safeguarding, risk assessment and clear communication, with opportunities to visit residents and balance enforcement with supportive actions. A full UK driving licence is required.

Qualifications

Experience in community safety, housing management or ASB.
Strong communication skills for handling challenging conversations.
Ability to work independently with a varied caseload and make sound decisions.
Good understanding of safeguarding, risk management and health & safety in the community.
Ability to collaborate with colleagues and external partners.
Strong organisational skills and attention to detail, including accurate record‑keeping and reporting.
Flexible approach with willingness to work occasional evenings.
Full UK driving licence (or ability to travel independently).
The successful applicant will be required to complete a basic DBS check.

Responsibilities

Managing community safety cases, including reports of anti‑social behaviour, neighbour disputes and environmental concerns.
Working directly with residents to investigate issues, agree actions and provide updates.
Using a range of interventions to resolve problems, including warnings, agreements and referrals.
Carrying out visits, interviews and risk assessments with safeguarding in mind.
Working with partners such as police and local authorities to achieve positive outcomes.
Keeping accurate case records, preparing reports and supporting performance monitoring.

Job description

We’re looking for a proactive and confidentCommunity Safety Officerto join our team. This role plays a key part in helping us create safer neighbourhoods by tackling anti‑social behaviour, supporting residents, and working closely with partners to resolve community safety concerns.

If you’re someone who enjoys problem‑solving, working directly with residents, and balancing enforcement with support, this is a great opportunity to make a real difference in our communities.

What you’ll be doing

Managing community safety cases, including reports of anti‑social behaviour, neighbour disputes and environmental concerns.
Working directly with residents to investigate issues, agree actions and provide clear updates throughout each case.
Using a range of interventions to resolve problems, including warnings, agreements, referrals and legal remedies where appropriate.
Carrying out visits, interviews and risk assessments, ensuring safeguarding and personal safety are always prioritised.
Working closely with internal teams and external partners such as the police, local authorities and support agencies to achieve positive outcomes.
Keeping accurate case records, preparing reports and contributing to performance monitoring and service improvement.

What we’re looking for

Experience working in community safety, housing management, ASB, enforcement or a similar frontline role.
Strong communication skills, with the ability to manage challenging conversations calmly and professionally.
Confidence working independently, managing a varied caseload and making sound decisions.
Good understanding of safeguarding, risk management and health & safety when working in the community.
Ability to work collaboratively with colleagues and external partners.
Strong organisational skills and attention to detail, including accurate record‑keeping and reporting.
A flexible approach, including willingness to work occasional evenings where required.
Full UK driving licence (or ability to travel independently).

Additional Information

The successful applicant will be required to complete abasic DBS checkdue to the nature of the role and contact with residents.

Why this role matters

This role directly supports safer, more stable neighbourhoods and helps residents feel supported, listened to and protected. Your work will help prevent issues from escalating and ensure concerns are addressed fairly, consistently and effectively.

Job Summary