Community Safety Officer

CIH International Housing Group; Kettering; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Hybrid and flexible working

Competitive salary

Pension scheme with life cover

Generous leave entitlement

Job summary

North Northamptonshire Council is seeking a proactive Community Safety Officer to help tackle anti-social behaviour, hate crime, and safety issues across North Northamptonshire. You will investigate cases, support victims, prepare legal proceedings, and work with police, housing providers, and other agencies to safeguard residents and businesses.

This role emphasises victim-focused prevention, signposting, referrals, and delivery of community safety initiatives, with liaison in multi-agency

Qualifications

• GCSE Maths/English or equivalent.
• Commitment to and/or studying towards Community Safety qualification within 2 years.
• Understanding of community safety legislation gained through experience.

Responsibilities

• Investigate reports of anti-social behaviour and hate crime and recommend actions.
• Collaborate with Police, housing providers, probation, victim support and community groups.
• Interview victims and witnesses, gather evidence and support throughout investigations.
• Signpost and refer residents to appropriate services and support.

Skills

Effective communication

Collaboration & influencing

Project planning

IT skills

Education

GCSE Maths / English

Level 2 Award in Community Safety Casework

Tools

Microsoft Office

Job description

About the role

Working together to create safer, stronger communities.

Are you passionate about making a positive difference in local communities? We are looking for a proactive and motivated Community Safety Officer to support the delivery of the Community Safety Partnership Plan, helping to tackle crime, anti-social behaviour (ASB) and hate-related incidents across North Northamptonshire.

Working as part of a dedicated Safer Communities team, you will take a coordinated and partnership-led approach to preventing and reducing anti-social behaviour and community safety concerns. You will investigate cases, support victims, prepare legal proceedings where appropriate, and work closely with a range of internal and external agencies to safeguard vulnerable individuals and improve the quality of life for residents and businesses.

This is a rewarding opportunity for someone who thrives on collaborative working, problem-solving and delivering practical solutions that help build safer and more resilient communities. You will also act as a key point of contact for signposting and referrals, ensuring people receive the right support at the right time while

What will you be doing?

As a Community Safety Officer, you will work closely with residents, businesses and partner agencies to tackle anti-social behaviour, hate crime and community safety issues across North Northamptonshire. Taking a victim-focused and preventative approach, you will investigate cases, support vulnerable individuals, develop effective interventions and help create safer, stronger communities.

• Investigate reports of anti-social behaviour and hate crime, identifying appropriate solutions and recommending enforcement action where necessary.
• Work in partnership with agencies including the Police, housing providers, probation services, victim support organisations and community groups to share information and coordinate responses.
• Interview victims, witnesses and complainants, gather evidence and statements, and provide ongoing support throughout case investigations.
• Engage with alleged perpetrators to understand underlying issues and encourage access to support services that may help address their behaviour.
• Maintain accurate case records, databases and performance information, ensuring all documentation is up to date and compliant with procedures.
• Prepare case files, gather evidence and represent the Council in legal proceedings, including attending court as a witness when required.
• Support the development and delivery of community safety initiatives, prevention projects, awareness campaigns and engagement activities.
• Attend and facilitate internal and external meetings, sharing information and contributing to multi-agency plans that prevent crime, disorder and anti-social behaviour.
• Act as a key point of contact, signposting residents to appropriate services and monitoring referrals to ensure effective support is provided.
• Conduct targeted community patrols and deployments, either independently or alongside Community Safety Partnership partners, to provide a visible presence in local communities.
• Engage directly with residents, businesses and other stakeholders to address concerns, gather intelligence and support community safety initiatives.
• Monitor activity within identified hotspot locations, including areas subject to Public Space Protection Orders (PSPOs), helping to reduce anti-social behaviour and improve public confidence.
• Contribute to safeguarding vulnerable individuals and improving the quality of life for residents and businesses across North Northamptonshire

About you

• A good general education including GCSE Maths / English or equivalent.
• A relevant qualification, or commitment to working towards and attaining within 2 years of appointment, in relation to Community Safety, for example, a Level 2 Award in Community Safety Casework.
• An understanding of community safety and anti-social behaviour legislation gained through work experience.
• Working knowledge of the Crime & Disorder Act 1998.
• Working knowledge of the Anti‑Social Behaviour, Crime & Policing Act 2014.
• An understanding of the social, economic and cultural issues surrounding crime and disorder and anti-social behaviour through either practical experience, theoretical or academic experience.
• To keep abreast with anti-social behaviour legislation, with an awareness of the delivery mechanisms and their impacts. Experience of working effectively within a political environment.
• Spoken English sufficient to enable the effective performance of the role.
• Demonstrate excellent communication skills (verbal and written) and be able to effectively engage with a range of audiences.
• Ability to independently organise own work, co‑ordinate and plan and oversee projects as required and meet deadlines.
• Collaboration and influencing skills and the ability to advocate for the Council's priorities in a complex external environment.
• Ability to establish and maintain effective working relationships with agencies outside the Council concerned with community safety and crime prevention, including the police, probation service, Primary Care Trust, voluntary and private sector.
• Experience of working to deadlines and delivering results through effective planning and organising of work.
• Demonstrate the ability to respond to change in the working environment by showing willingness to adapt and be flexible to changing circumstances; seeking advice from others when change occurs and maintaining work standards as circumstances change.
• Good IT skills and be proficient in using Microsoft Office i.e., Word, Excel, PowerPoint as well as other database systems.
• A commitment to Customer service and witness support.

Our benefits

Here at North Northamptonshire Council, we're transforming for the better, using all our creativity and imagination to create the best life for our local people.

You’ll find that we have a wide range of careers that may be more surprising than you think!

Why choose us?

We offer a vibrant working environment with:

• a competitive salary
• a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill‑health protection.
• lots of opportunities to develop your skills, knowledge and potential in a large unitary council
• generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days
• hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work‑life balance.

We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups.

About us

Our values define who we are and how we operate, by forming the foundation for how we interact with our customers, colleagues and provide our services. They are also at the front‑end of our decision making and delivery and are:

• Customer-focused
• Respectful
• Efficient
• Supportive
• Trustworthy

Our key commitments help ensure that the priorities we make, now and in the future, maintain the necessary breadth of focus in those areas that we believe matter most.

Disability Confident Employer

We are proud to be a recognised Disability Confident Employer and is committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role.

Our Employment and Disability Service provides bespoke support to individuals facing barriers to employment, helping them work towards their goals to start, stay and succeed in employment. For further information please click here The Employment and Disability Service (EADS) | North Northamptonshire Council

Armed Forces Community

The council obtained the Gold status award for the Defence Employer Recognition Scheme (ERS).

Further information can be found at Jobs and careers | North Northamptonshire Council (northnorthants.gov.uk)