Community Safety Officer

Wandle; United Kingdom; Hybrid; GBP 36,000 - 40,000; Full time

Job summary

Wandle Housing Association in the United Kingdom is seeking a Community Safety Officer to promote safe and sustainable neighbourhoods. You will manage a community safety caseload, coordinate with Police and local authorities, and support tenants to address anti-social behaviour and tenancy issues.

The role is permanent, full-time, hybrid (2 office days per week) with a focus on proactive engagement and clear record-keeping. A full UK driving licence is desirable.

Qualifications

• Minimum of three years' experience in a community safety, housing, tenancy management, neighbourhood management or related customer-facing role.
• Strong interpersonal and communication skills, with the ability to build positive relationships with residents, colleagues and partner agencies.
• Knowledge of tenancy management, community safety and partnership working practices.

Responsibilities

• Manage a community safety caseload, taking ownership of cases from initial contact through to resolution, ensuring accurate and timely record-keeping on all customer interactions.
• Work collaboratively with neighborhood Officers, Police, local authorities and other partner agencies to identify issues and implement effective interventions that improve community safety.
• Initially work in partnership with TPAS to develop a community-focused engagement framework for tenants and, once established, take ownership of managing and developing this approach.
• Prepare case notes, reports and correspondence in line with organisational policies and procedures.

Skills

Customer service

Interpersonal skills

Communication skills

CRM systems

Dynamics

Driving licence

Tools

CRM software

Microsoft Office

Job description

£38,000 per annum – Permanent – Full Time – Hybrid (2 Office Days per week)

This is a great opportunity to join the Housing team at Wandle Housing Association. We’re looking for a highly responsive and customer service focused individual to join as the Community Safety Officer to promote safe and sustainable neighborhoods.

You will deliver a proactive, customer-focused service to residents experiencing low-level anti-social behaviour (ASB), noise nuisance, tenancy breaches, Neighborhood disputes and environmental concerns.

What you’ll be doing:

• · Manage a community safety caseload, taking ownership of cases from initial contact through to resolution, ensuring accurate and timely record-keeping on all customer interactions.
• · Work collaboratively with neighborhood Officers, Police, local authorities and other partner agencies to identify issues and implement effective interventions that improve community safety.
• · Initially work in partnership with TPAS to develop a community-focused engagement framework for tenants and, once established, take ownership of managing and developing this approach.
• · Prepare case notes, reports and correspondence in line with organisational policies and procedures.

What we are looking for:

• · Minimum of three years' experience in a community safety, housing, tenancy management, neighbourhood management or related customer-facing role.
• · Strong interpersonal and communication skills, with the ability to build positive relationships with residents, colleagues and partner agencies.
• · Strong interpersonal and communication skills, with the ability to build positive relationships with residents, colleagues and partner agencies.
• · Knowledge of tenancy management, community safety and partnership working practices.
• · Full UK driving licence and access to a car is desirable
• · Must have good IT skills, proficient in Microsoft packages and confidence using new systems, with experience of CRM or case management systems being advantageous (Dynamics system experience would be a plus)

Wandle offers great benefits across the business, please see the link for our Recruitment Pack here - Home - Recruitment Pack

Shortlisting: 2nd October 2026

Please note we are unable to sponsor Visa's, so to be able to work for Wandle you must already have and be able to provide proof of your Right to Work in the United Kingdom.