Community Safety Officer

Housing Diversity Network; Weston-super-Mare; Remote; GBP 30,000 - 40,000; Full time

Job summary

Housing Diversity Network is seeking a Community Safety Officer to help create safe, sustainable communities and provide excellent customer experience. You will manage ASB cases end-to-end, conduct investigations, gather evidence, prepare witness statements, and support potential legal action.

The role involves representing the organisation in partnership meetings and, where needed, County Court proceedings.

Qualifications

• Experience in ASB, social housing, tenancy management or related customer-focused roles.
• Strong communication, problem-solving and negotiation skills.
• Ability to build relationships and provide excellent customer experience.
• Willing to travel across communities and DBS check required.

Responsibilities

• Manage anti-social behaviour (ASB) cases from initial assessment through to resolution, carrying out investigations, gathering evidence, preparing witness statements, and supporting legal action where required.
• Represent Housing Diversity Network in partnership meetings and, where appropriate, County Court proceedings.

Skills

ASB experience

Social housing

Tenancy management

Community safety

Customer-focused

Communication skills

Negotiation skills

Problem solving

Empathy

Job description

We're looking for a Community Safety Officer to help create safe, sustainable communities where customers are proud to live.

You'll manage anti-social behaviour (ASB) cases from initial assessment through to resolution, carrying out investigations, gathering evidence, preparing witness statements, and supporting legal action where required. You'll work closely with both those affected by ASB and those responsible, helping to achieve positive and lasting outcomes.

You'll also represent Alliance Homes in partnership meetings and, where appropriate, County Court proceedings.

Our Housing team is collaborative, supportive, and committed to delivering excellent services for our customers, with plenty of opportunities for learning and development.

About You

We're keen to hear from candidates with experience in ASB, social housing, tenancy management, community safety, or other customer-focused roles with transferable skills.

You'll be a confident communicator with strong problem-solving and negotiation skills, able to build positive relationships, manage challenging situations, and provide an excellent customer experience. You'll work proactively, show empathy, and put customers at the heart of what you do.

The successful candidate will be subject to a satisfactory Enhanced DBS check.

As this role involves travelling across our communities, you'll need a full driving licence and access to a vehicle or an alternative means of transport that enables you to meet the requirements of the role.

We review applications as they are received and may close the vacancy early, so apply today if you're interested in helping us build stronger, safer communities across North Somerset.