Community Library & Information Advisor (Flexible Hours)

Suffolk County Council; Felixstowe; On-site; GBP 14,000 - 19,000; Part time

Benefits offered by this job

29 days annual leave (pro rata)

LGPS pension scheme

Travel, wellbeing, and other benefits

Performance-related pay progression

Training and career development

Diverse staff networks

Flexible working options

Job summary

Suffolk County Council invites applications for a Library and Information Advisor at Felixstowe Library. The role is part-time, on-site, and supports a busy community hub with access to books, digital resources and local outreach initiatives.

You will deliver customer service, assist with IT queries, run activities for children and families, and work with volunteers to raise the library’s profile. DBS checks apply and a casual conversation is encouraged.

Qualifications

• Excellent customer service across all ages
• Effective communication and ability to build relationships with customers and the wider community
• Confident engaging with young people and delivering activities like children’s crafts and story sessions
• IT literate and comfortable using internet, social media, email, mobile devices and apps
• Works well as part of a team and supports colleagues
• Willing to learn and carry out the full range of library procedures including shelving, lending, payments and displays

Responsibilities

• Deliver excellent customer service to a wide range of visitors, including children, families and older adults
• Support customers with using library services, from borrowing books to navigating digital resources
• Run and support activities such as children’s story time, crafts, and community events
• Help customers with IT queries, including using mobile devices, email, and social media
• Work closely with volunteers and community groups to raise the library’s profile and deliver outreach services
• Carry out core library tasks such as shelving, stock management, taking payments, and creating displays
• This is a physically active role that involves bending and lifting

Job description

Suffolk County Council invites applications for a Library and Information Advisor at Felixstowe Library. The role is part-time, on-site, and supports a busy community hub with access to books, digital resources and local outreach initiatives.

You will deliver customer service, assist with IT queries, run activities for children and families, and work with volunteers to raise the library’s profile. DBS checks apply and a casual conversation is encouraged.