Felixstowe Library and Information Advisor

Suffolk County Council; Felixstowe; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Up to 29 days annual leave (pro rata)

LGPS membership

Travel, lifestyle, health & wellbeing

Performance-related pay progression

Training & career development

Flexible working

Job summary

Suffolk County Council's Library and Information service in Felixstowe is seeking a Library and Information Advisor for an on-site, fixed-term post.

Working 24 hours a week with a pro rata salary of £25,185, you will deliver excellent customer service, help users access resources, run activities and support IT queries, while engaging with volunteers and local groups.

The role involves shelving and payments, with lifting required, and offers generous leave and flexible working options.

Qualifications

• Experience in delivering high-quality customer service to a diverse public.
• Ability to communicate clearly and build positive relationships with customers and colleagues.
• Willingness to engage with children and run activities like story times and crafts.

Responsibilities

• Deliver excellent customer service to a wide range of visitors.
• Assist customers with library services and digital resources.
• Run and support activities for children and community groups.
• Help with IT queries and guide users in using devices and apps.
• Carry out shelving, stock management, payments, and displays.

Skills

Customer service

Communication

Teamwork

IT literacy

Youth engagement

Tools

Social media

Email

Mobile devices

Apps

Job description

• Suffolk County Council
• Address: Felixstowe Library, Crescent Road, Felixstowe, Suffolk IP11 7BY, on-site working
• Salary: £25,185 per annum (pro rata)
• Hours: 24 hours per week average - work pattern below
• Contract: Fixed term or secondment to 26/7/2027 (secondment cover)

At Suffolk County Council we're passionate about improving the future for our customers, our communities and the environment. If you are too, join us as a Library and Information Advisor and make a huge and meaningful impact. Your innovation and drive will help us to continue improving and evolving.

Reimagine the possibilities.

Your role and responsibilities

As a Library and Information Advisor, you'll be at the heart of your local community, helping people of all ages access the services, support and inspiration that libraries offer. On a typical day, you might:

• Deliver excellent customer service to a wide range of visitors, including children, families and older adults.
• Support customers with using library services, from borrowing books to navigating digital resources.
• Run and support activities such as children's story time, crafts, and community events.
• Help customers with IT queries, including using mobile devices, email, and social media.
• Work closely with volunteers and community groups to raise the library's profile and deliver outreach services.
• Carry out core library tasks such as shelving, stock management, taking payments, and creating displays.

This is a physically active role that involves bending and lifting.

Your working pattern

Week 1: Tues 9.00-17.00 Weds 9.00-17.00 Fri 9.00-17.00 (Total: 21 hours)

Week 2: Tues 9.00-17.00 Weds 9.00-17.00 Fri 9.00-17.00 Sat 8.45-15.45 (Total: 27 hours)

You will need

We're looking for someone who:

• Can deliver great customer service to people of all ages.
• Communicates effectively and builds positive, supportive relationships with customers, colleagues, and the wider community.
• Is confident engaging with young people and enthusiastic about delivering activities like children's crafts and story sessions.
• Is IT literate and comfortable using the internet, social media, email, mobile devices and apps-and can guide others in using them too.
• Works well as part of a team and is happy to support colleagues.
• Is willing to learn and carry out the full range of library procedures, including shelving, lending, self-service support, taking payments, stock work, displays, and rearranging the library space when needed.

If you've worked in a customer-facing role, enjoy helping people, and have experience working with children, we'd love to hear from you. An interest in books and computers is a big plus.

The team

You'll be joining a friendly, supportive team that's passionate about making the library a welcoming and inclusive space for everyone. We work closely with volunteers, community groups, and schools to deliver a wide range of services and events. Our team values collaboration, creativity, and a shared commitment to helping people thrive.

Empowering Everyone

We're big believers in potential, possibility and the power of different ideas. We're always searching for ways to encourage, respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation, as shown in our Workforce Equality Report.

For more information

Please contact Hannah Blackmore for a casual conversation. You can reach them by emailing [e-mail]

In return, you'll enjoy:

• up to 29 days annual leave entitlement (pro rata), plus UK bank holidays and two paid volunteering days
• membership of a competitive Local Government Pension Scheme (LGPS)
• travel, lifestyle, health and wellbeing benefits
• performance-related annual pay progression, in addition to an annual cost-of-living pay increase
• training and encouragement to expand your knowledge
• a variety of career development opportunities across our organisation
• diverse and active staff networks
• flexible working options, with the right to request flexible working from your first day

Plus lots more!

If you want to know more about our benefits, values and equality commitments please visit our Suffolk County Council careers website (careers.Suffolk.gov.uk).