Community Library & IT Advisor

Suffolk County Council; Newmarket; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

LGPS (Local Government Pension Scheme)

Flexibile working options

Training and career development

Job summary

Suffolk County Council is hiring a Library and Information Advisor in Newmarket to deliver excellent customer service and support library users with borrowing, digital resources and activities.

The role involves community engagement, IT support, and helping run children’s events. It is a physically active, on-site post with a pro rata salary of £25,185 per year and a 2-weekly shift pattern.

Qualifications

• Can deliver great customer service to people of all ages.
• Communicates effectively and builds positive, supportive relationships with customers, colleagues, and the wider community.
• Is confident engaging with young people and enthusiastic about delivering activities like children's crafts and story sessions.
• Is IT literate and comfortable using the internet, social media, email, mobile devices and apps—and can guide others in using them too.
• Works well as part of a team and is happy to support colleagues.
• Is willing to learn and carry out the full range of library procedures, including shelving, lending, self-service support, taking payments, stock work, displays, and rearranging the library space when needed.
• An interest in books and computers is a big plus.

Responsibilities

• Deliver excellent customer service to a wide range of visitors, including children, families and older adults.
• Support customers with using library services, from borrowing books to navigating digital resources.
• Run and support activities such as children's story time, crafts, and community events.
• Help customers with IT queries, including using mobile devices, email, and social media.
• Work closely with volunteers and community groups to raise the library's profile and deliver outreach services.
• Carry out core library tasks such as shelving, stock management, taking payments, and creating displays.

Skills

Customer service

Communication

IT literacy

Teamwork

Community engagement

Adaptability

Job description

Suffolk County Council is hiring a Library and Information Advisor in Newmarket to deliver excellent customer service and support library users with borrowing, digital resources and activities.

The role involves community engagement, IT support, and helping run children’s events. It is a physically active, on-site post with a pro rata salary of £25,185 per year and a 2-weekly shift pattern.